Office Manager

Il-Chicago-mid

Office ManagerAdministration & Office Support

0 views0 saves0 applied

Apply Now

Quick Summary

Technical Tools

Office ManagerAdministration & Office Support

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Customer Experience Manager – Flooring & Home Improvement

Location: 1657 N Kostner Ave, Chicago, IL 60639
Employment Type: Full-Time with paid Holidays and PTO
Salary Range: $50,000–$60,000 + Bonus Opportunities
Paid Vacation and PTO

Ready to Build Something Meaningful?

Join a female-owned, fast-growing Floor Coverings International franchise and help deliver a best-in-class customer experience from day one.

This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As our Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience.

If you thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business — this role is for you.

What You’ll Do

Deliver an Exceptional Customer Experience

Serve as the primary point of contact for customers via phone, text, and email
Schedule appointments for Design Associates and manage follow-ups on open proposals
Ensure a smooth, professional, and positive experience for every customer
Support and execute local marketing initiatives to drive brand awareness
Represent the business at home shows and community events (occasional evenings/weekends)

Keep Operations Running Smoothly

Maintain an organized, welcoming office environment
Manage calendars, scheduling, and internal coordination
Update Salesforce daily with job progress and customer information (training provided)
Partner with bookkeeping support and maintain accurate records in QuickBooks Online
Assist in tracking projects, timelines, and customer communication
Meet weekly with the Owner to review sales performance and project pipeline

Support Business Growth

Take ownership of key administrative and operational functions
Participate in weekly planning and strategy meetings
Help improve processes and identify efficiencies
Contribute ideas that shape the future of the business
Support day-to-day social media presence (Facebook, Instagram, and local community platforms)
Capture and share project updates, customer stories, and before/after content
Assist in planning and promoting local networking events and community outreach
Assist in building relationships with realtors, contractors, and local partners to generate referrals

What We’re Looking For

Strong communication skills (especially over the phone)
Highly organized with strong attention to detail
Ability to multitask and prioritize in a fast-paced environment
Experience with QuickBooks Online required
Comfortable learning and using CRM systems (Salesforce experience is a plus)
Self-motivated, proactive, and solutions-oriented
Experience in flooring, construction, or home improvement is a plus (not required)

Why Join Us?

Be part of a locally owned, female-led business
Opportunity to grow with a company from the ground up
Collaborative, entrepreneurial team environment
Make a direct impact on customer experience and business success
Competitive salary + bonus potential + PTO

Meet the Owner – Melissa

Melissa is the newest female franchise owner in Chicago. With over 20 years of experience in consumer brand marketing, she has led strategy and growth for nationally recognized personal care and food brands.

Now, she’s bringing that expertise into building a business rooted in her local community. Melissa is passionate about creating a team-oriented culture focused on exceptional service, growth, and community impact.

She and her husband Anthony have lived in Chicago for the past 10 years and are raising their two daughters in the city they love.

If you’re organized, proactive, and excited to play a key role in delivering an outstanding customer experience — we’d love to hear from you.

Apply today and grow with us!