Catering Sales Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Proactively prospect, solicit, and book catering business from all lead sources (inbound, outbound, RFP sites, planners, direct clients, etc.).
• Design creative, visually appealing, and customized menu proposals and event presentations.
• Respond promptly and professionally to all phone, email, and walk-in catering inquiries.
• Maintain a disciplined trace/follow-up system for every lead and sales call.
• Collaborate with the Sales and Catering teams to optimize function-space usage and maximize total revenue.
• Conduct engaging site tours for prospective clients, meeting planners, and wedding couples.
• Skillfully negotiate rates, terms, and services to achieve the highest possible revenue and profit while meeting client expectations.
• Confidently entertain and build relationships with clients as appropriate.
• Close bookings by effectively upselling all revenue centers (F&B, AV, décor, rooms, etc.).
• Immediately escalate any issues or unusual situations to the Director of Catering for quick resolution.
• Partner with Banquets, Kitchen, and other departments to ensure seamless execution and outstanding guest satisfaction.
• Oversee and attend events as necessary to guarantee flawless delivery.
• Actively participate in all required meetings (BEO, resume, sales, department, etc.).
• Prepare and submit accurate monthly catering booking and pacing reports.
• Meet or exceed annual personal catering sales booking goals.
• Possess in-depth knowledge of the hotel’s event spaces, capacities, and the competitive market.
• Review all function-room setups and special requirements with the Banquet Manager and Head Houseman.
• Thoroughly proof and approve all Banquet Event Orders (BEOs), resumes, and daily/weekly event sheets for content and accuracy.
• Contribute ideas and feedback to the annual catering marketing plan and budget.
• Develop and implement targeted sales initiatives and projects to grow volume and profit in assigned markets.
• Respond calmly and appropriately to any hotel emergency or safety situation.
• Perform additional tasks and projects as assigned by management.

• Excellent reading, writing, and oral proficiency in the English language.
• 2 - 3 years of previous catering sales
• Strong selling, communication and interpersonal skills
• High level of creativity

• 5-Day work
• This is a full-time position