Executive Assistant

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  

The Executive Assistant is a trusted, highly visible member of the Goodwin Living Home Office, providing administrative, logistical, and customer service support under the direction of the Director of Home Office Administration. This position primarily supports the COO, CFO, CMSO, Director of Home Office Administration, and other Strategy Team members as needed by managing details, coordinating information, anticipating needs, and helping work move forward smoothly. The role requires sound judgment, initiative, critical thinking, professional communication, and the ability to interact effectively with all members of the organization and public. Because the position involves access to confidential information, the Executive Assistant must consistently uphold Goodwin Living’s standards for confidentiality, privacy, discretion, and professionalism

Prepares, edits, and distributes internal and external communications, correspondence, records, and forms with accuracy, clarity, professionalism, and appropriate sensitivity to audience and confidentiality.

Helps advance special projects and Strategy Team goals by organizing information, tracking next steps, coordinating across stakeholders, and identifying practical ways to keep work moving forward. 

Coordinates the annual corporate insurance renewal process and Annual Disclosure Statement process by managing timelines, gathering information, following up with stakeholders, and supporting accurate and timely completion. 

Processes department payroll through ADP accurately and on schedule, resolving questions or discrepancies with appropriate confidentiality and follow-through. 

Manages contracts and documents requiring Strategy Team review or approval by tracking status, coordinating signatures or approvals, communicating next steps, and ensuring timely completion while maintaining confidentiality. 

Partners with Strategy Team members to track goals, meetings, deadlines, and follow-up actions; helps clarify ownership, identify gaps, and maintain momentum on team priorities. 

Approaches additional duties with flexibility, initiative, curiosity, and a commitment to responsive service. 

Keeps leaders prepared and connected by proactively managing calendars, appointments, meetings, and conference calls, including complex coordination with internal leaders, residents, members, board participants, and external partners; uses Zoom, Microsoft Teams, and other tools to create smooth and professional meeting experiences. 

Creates welcoming and well-organized meeting experiences by coordinating logistics, catering, supplies, communications, and follow-up with strong attention to detail; manages resident-facing meetings for the CFO and COO and serves as a responsive liaison between residents/members and senior leadership. 

Helps bring high-quality special events to life by coordinating and, at times, leading planning and execution for events involving board members, organizational leadership, government officials, and community partners; anticipates needs, resolves issues, and ensures events reflect Goodwin Living’s standards of hospitality and professionalism. 

Supports effective Board and Committee meetings by preparing materials, coordinating logistics, organizing communications, and tracking follow-up items in a timely, accurate, and highly professional manner. 

Arranges business travel and lodging for senior leadership as needed, seeking efficient, cost-conscious options and proactively addressing schedule changes or logistical issues. 

Manages incoming and outgoing mail with sound judgment, prioritizing time-sensitive correspondence and ensuring that items requiring immediate attention are routed promptly to the appropriate senior leader. 

Completes monthly credit card reconciliation for key leadership positions with accuracy, confidentiality, and timely follow-through. 

Monitors office supply needs, supports efficient mail distribution, and helps ensure office equipment is functioning properly, and service issues are addressed promptly. 

Maintains organized, accessible, and secure filing systems for official corporate records and Home Office documents, both paper and electronic. 

• Bachelor’s Degree or equivalent
• 2-5+ years of administrative, executive support, and office operations experience in a fast-paced environment supporting multiple executives.
• Highly proactive, motivated and adaptable, with excellent organizational skills, including the ability to juggle multiple tasks and competing priorities across a team.
• Highest quality professional communication skills for both written and verbal communications with internal and external stakeholders, including the offices of corporate CEOs, residents/members, media and political offices, and other pertinent relationships.
• Deft ability to operate in ambiguity, building processes where none exist. 
• Proficiency in Microsoft Office (Teams, 365, Copilot, Word, Excel, PowerPoint) 
• Ability to balance multiple priorities, adapt quickly to changing needs, ask thoughtful questions, and recommend practical solutions that support Strategy Team effectiveness.
• Excellent organizational ability, including skill in developing and maintaining efficient, accurate, and accessible systems for Home Office processes. 
• Must possess mature judgment, the ability to deal tactfully with others, and be able to make decisions and act independently.
• Demonstrated commitment to excellent customer service and the ability to represent Goodwin Living with warmth, professionalism, discretion, sound judgment, and a solutions-oriented mindset. 

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.