Hospice Office Receptionist

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.   

The Hospice Office Receptionist serves as the first point of contact for patients, families, visitors, and staff at the hospice. This role involves managing the front desk, answering phone calls, greeting guests, and providing administrative support to ensure the office operates smoothly. The ideal candidate will possess strong communication skills, a compassionate demeanor, and the ability to handle sensitive situations with professionalism and empathy.

• Maintain a clean, organized, and welcoming reception area.
• Answer and direct incoming phone calls in a courteous and professional manner.
• Take and relay messages accurately, ensuring timely communication.
• Assist with email correspondence and other forms of communication as needed.
• Assist with scheduling appointments, meetings, and conference rooms as required.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain and update patient records, office files, and databases, ensuring confidentiality and accuracy.
• Provide general administrative support, such as filing, photocopying, and faxing.
• Support hospice staff with various tasks, such as preparing documents, data entry, and special projects.
• Liaise with vendors, service providers, and other external parties as needed
• Handle sensitive information with the utmost confidentiality and discretion.
• Show empathy and understanding when interacting with patients and families dealing with end-of-life situations.
• Adhere to all privacy regulations and company policies regarding patient information.

• High school diploma or equivalent required; some college or additional training preferred.
• Prior experience in a receptionist or administrative role, preferably in a healthcare or hospice setting.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines, scanners).
• Ability to maintain composure in stressful situations and handle sensitive issues with care.
• Strong interpersonal skills and the ability to work effectively with diverse groups of people.

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.