Office Manager/ Lead Schduler

Norwood-Malead

Office ManagerAdministration & Office Support

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Quick Summary

Technical Tools

Office ManagerAdministration & Office Support

Benefits:

401(k)
401(k) matching
Paid time off
Bonus based on performance
Competitive salary
Employee discounts
Wellness resources

ComForCare Home Care

Join Our Team

At ComForCare Home Care, we treat our employees like family. We are seeking a compassionate, organized, and dependable Office Manager / Lead Scheduler to help oversee daily office operations and caregiver scheduling while supporting exceptional care for our clients.

Each office is independently owned and operated.

Position Summary

The Office Manager / Lead Scheduler oversees daily scheduling, staffing coordination, office operations, and communication between clients, caregivers, and office staff. This role requires strong leadership, multitasking, customer service, and problem-solving skills in a fast-paced home care environment.

Reports To: Administrator / Owner

Qualifications

College Degree Required
2+ years of office management, scheduling, staffing, or healthcare coordination experience preferred
Home care or healthcare experience strongly REQUIRED
Strong communication, organizational, and leadership skills
Computer proficiency including scheduling software and Microsoft Office
Ability to work independently and manage multiple priorities
English fluency required

Responsibilities

Scheduling & Staffing

Coordinate caregiver schedules and ensure client shifts are staffed
Respond to call-offs, emergencies, and schedule changes
Minimize overtime, open shifts, and caregiver substitutions
Maintain strong caregiver-client matches

Office Operations

Oversee daily office workflow and administrative tasks
Maintain accurate employee and client records
Verify schedules, time records, and mileage
Assist with onboarding and staff training

Client & Caregiver Support

Serve as a point of contact for clients, families, and caregivers
Address client concerns professionally and promptly
Support caregiver communication, engagement, and retention

Compliance & Team Collaboration

Maintain confidentiality of employee and client information
Ensure compliance with company policies and regulatory standards
Work closely with operations, nursing, HR, and marketing teams
Participate in quality improvement activities and meetings

What We’re Looking For

The ideal candidate is:

Organized and detail-oriented
Calm under pressure
Compassionate and customer-service focused
A strong communicator and team player
Reliable, proactive, and solution-oriented

Why Join Us?

Supportive and family-oriented culture
Opportunity to make a meaningful impact
Growth and leadership opportunities
Rewarding work in a fast-paced healthcare environment

Physical Requirements

Primarily office-based work involving phone communication, scheduling systems, and interaction with clients and caregivers. Occasional after-hours responsiveness may be required for urgent staffing needs.