Key Account Manager (Govt & Public Sector)

Master Concept is an esteemed technology advisor and Cloud Service Provider (CSP) base in Asia-Pacific, helping organisations embrace digital transformation through cloud, data, security, and collaboration solutions. As a trusted partner of global tech leaders such as Google, Alicloud, Tencent, Cloudflare, Okta and more, we deliver end-to-end implementation and ongoing support tailored to our clients’ needs.

We are now looking for a dynamic and experienced Account Manager to develop our engagement with the Hong Kong Public Sector.

We're looking for a driven and client-focused Account Manager to join our dynamic sales team. You'll be the face of Master Concept for key clients, ensuring long-term success and satisfaction through strategic relationship management and solution selling. The key accounts assigned will be within the public sector of Hong Kong (e.g. Government Departments, Higher Education, NGOs).

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  Develop and manage long-term relationships with assigned key accounts

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  Identify client needs and deliver tailored solutions with the help of our technical team

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  Drive revenue growth by identifying upsell and cross-sell opportunities

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  Act as the main point of contact for customer concerns, ensuring high levels of client satisfaction

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  Collaborate with internal teams (pre-sales, marketing, technical consultants) to deliver seamless client experiences

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  Stay updated on industry trends, cloud technologies, and competitors

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  Prepare regular reports on account status and forecast sales performance

• Minimum 3–5 years of experience in B2B sales or account management, preferably with exposure to the public sector or government clients

• Strong understanding of government procurement cycles, RFPs, and vendor engagement processes in Hong Kong will have advantage

• Experience in IT solution selling, especially in cloud computing, system integration, or cybersecurity

• Strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.

• Fluent in Cantonese and English (both written and spoken); Mandarin is a plus

• Bachelor's degree in Business, Information Technology, or a related field is preferred

• Hybrid working culture, hierarchy-free

• Culturally savvy environment with open seating, breakout, game, gym areas and free coffee

• Dress code: Smart casual (we don’t wear ties)

• Highly collaborative, self-disciplined and work on calendars

• Work-life balance

• Pets and kids friendly