Director, Solutions Engineering

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As Director for Solution Consulting, you will recruit, develop, and lead a high-performing regional team of Solution Consultants to support the growth of our Japan business. Working in close partnership with the VP of Sales, you will bring strong technical and operational acumen to build customer trust and drive category expansion across targeted GTM segments. You will champion cross-functional alignment with a "One Team" philosophy while serving as a key internal product expert. Crucially, you will drive revenue and customer success by ensuring clients understand how DocuSign's solutions are tailored to their specific needs. Under your leadership, the team will uncover complex customer challenges, deliver engaging persona-based demonstrations, and champion cutting-edge AI and agentic solutions on DocuSign’s Intelligent Agreement Management Platform.

This is a people manager role reporting to the Senior Director, Solution Engineering - APJ. 

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  Manage day to day Solutions Consulting, working with the Enterprise, Commercial and SMB Sales teams

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  Scale the team including recruiting, hiring, training and mentoring, to grow a well-balanced and high performing team

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  Provide guidance and mentoring to help the team refine technical, sales, presentation and customer engagement skills   

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  Provide coaching and direction towards attaining key performance goals

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  Drive collaboration with internal stakeholders including Sales, Marketing, Professional Services, Product Development, Customer Success, Support and others

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  Drive team collaboration and effectiveness by continually assessing team operations, making adjustments or policy recommendations

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  Foster Docusign’s core values by hiring with cultural fit in mind

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  Develop a strong thought leadership brand within the Japan market on solving agreement management challenges at scale

• 10+ years of experience leading teams

• Experience and understanding of the pre-sales process

• Track record of building, coaching and enabling rapidly growing Solution Engineering teams

• Hire and retain top talent in the market, providing career growth opportunities and effective succession planning

• An inspiring, innovative leader with the ability to deal with transactional and transformational opportunity processes

• Focus on innovation - ensure the team is constantly improving their approach to solutions and value-based selling

• Prioritize and qualify where to invest the pre-sales resources to get the maximum impact of every investment

• Masterful in delivering software demonstrations, both in-person or remotely

• Proven experience with cloud software configuration and integration

• Experience with technical business documentation including process flows, architectural diagrams, proposals, RFPs and RFIs, etc

• Proven experience working with employees at all levels of an organization

• Strong verbal and written communication skills, attention to detail

• Embody Docusign’s values

• Willingness to travel 25% or more as needed (post-pandemic)

• Ability to perform a player/coach role alongside your team to drive, nurture, and engage with C-level stakeholders at Japan’s largest organizations

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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