Reservations Sales Agent | Full-time

Employment type: Full-time 

Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to serve as the first point of contact for our guests, providing expert guidance and personalized service via phone and email.

This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering excellence. You’ll be the voice of our resort, helping guests plan unforgettable stays while supporting our revenue goals through strategic sales techniques.

Key Responsibilities:

• Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.

• Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.

• Generate and audit daily reservation reports to ensure accuracy and readiness.

• Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.

• Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.

• Meet and exceed monthly goals for average daily rate (ADR), conversion, and revenue.

• Stay informed about all resort offerings, promotions, and policy updates.

• Execute daily reservation tasks with precision and professionalism.

• Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.

• Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.

• Complete lead forms for all new reservation calls in compliance with standards.

• Make outbound calls and follow-ups to ensure seamless booking experiences.

Benefits | We care for people so they can be their best. Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

• Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

• Healthcare FSA - saves you money for medical expenses

• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues

• Discounted Room Nights – for you, your friends and your family!

• Free Parking – convenient and cost-free parking for all our associates

• Paid Time Off – Take the time you need to recharge and stay healthy

• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan

• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources

• Employee meals – in our cafeteria for full-time, part-time and on-call colleagues

• Tuition Reimbursement: Further your education with our support.

• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!

• Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Must have strong working knowledge of Microsoft Office programs

• Must have excellent listening and communication skills

• Ability to work a flexible schedule that may include evenings, weekends and holidays

• Must be able to work well under pressure and multi-task

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

• Must be able to work independently and remain focused

• Minimum 1 year of hotel experience required. Reservations, Front Office or Events experience preferred.

• Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred

• Must be able to type 45 wpm and have excellent communication skills