Idt
Idt3mo ago
USD 85000–125000/yr

Payment Operations Assistant Manager

United StatesUnited States·NewarkOps Mgmtmid
Operations AssistantAdministration & Office Support
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Quick Summary

Overview

Position Overview We are seeking a Payment Operations Assistant Manager to support and oversee day-to-day operations in our fast-growing credit card processing ISO.

Technical Tools
ms-office
Position Overview
We are seeking a Payment Operations Assistant Manager to support and oversee day-to-day operations in our fast-growing credit card processing ISO. This role plays a key part in ensuring efficient merchant onboarding, smooth transaction processing, compliance with industry regulations, and delivering excellent service to our partners and merchants. The Assistant
Manager will work closely with the Operations Manager and other teams to streamline processes, maintain quality control, business development and drive operational excellence.
  • Merchant Onboarding & Support
  • Assist in managing the merchant application and underwriting process.
  • Ensure timely and accurate setup of merchant accounts.
  • Serve as a point of escalation for merchant service issues.
  • Transaction & Operations Management
  • Monitor daily credit card processing operations, including settlements, chargebacks and reconciliations.
  • Coordinate with payment processors, sponsor banks, and vendors to resolve issues quickly.
  • Track and report KPIs related to transaction processing and merchant satisfaction
    •  
  • Assist with compliance checks (PCI, KYC, AML) to minimize risk.
  • Support audits and ensure adherence to ISO, card brand, and regulatory standards.
  • Maintain accurate documentation of merchant accounts and compliance records.
  • Process Improvement
  • Identify gaps and inefficiencies in operations; recommend solutions to streamline workflow.
  • Implement best practices to improve merchant experience and reduce operational costs.
  • Support the development and training of junior staff.
  • Team Collaboration
  • Act as second-in-command to the EVP, Merchant Services
  • Coordinate cross-departmental projects (sales, risk, finance, IT).
  • Bachelor’s degree in Business, Finance, or related field (preferred).
  • 5+ years of experience in merchant services, payments, or financial operations.
  • Knowledge of ISO/MSP operations, payment gateways, and settlement processes.
  • Familiarity with PCI DSS compliance, risk management, chargeback processes, UW, and Interchange qualifications
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and leadership skills.
  • Proficiency in MS Office, CRM, and payment processing platforms.
  • Competitive salary with performance incentives.
  • Health, dental, and vision benefits.
  • Opportunities for professional growth in the payments industry.
  • A fast-paced, team-oriented environment.

    • Location & Eligibility

    Where is the job
    Newark, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    January 15, 2026
    First seen
    April 20, 2026
    Last seen
    May 11, 2026

    Posting Health

    Days active
    20
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 10, 2026

    Signal breakdown

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    Idt
    Idt
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    Employees
    5
    Founded
    2019
    Domain
    id-tech.tech
    Jobs
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    IdtPayment Operations Assistant ManagerUSD 85000–125000
    Apply Now