Fire Customer Care Sales Representative

Johnson Controls supports customers with smart, healthy, and sustainable building solutions. In this role, you will work within a defined fire customer base and territory, building long-term relationships that support retention, growth, and customer satisfaction.

This position is based in the Newburgh, New York area and focuses on maintaining and growing sales within an assigned customer base and geographical territory. You will develop a customer-focused approach that helps retain preventative maintenance contracts, increase revenue per customer, and strengthen the overall customer experience.

• →Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• →Grow and protect sales within your territory while working toward assigned quota goals.
• →Serve as the primary point of contact for assigned customers and build a detailed understanding of each account, including key decision makers, equipment, service contract details, and history.
• →Identify customer needs and turn them into practical sales strategies that support retention, customer satisfaction, and growth.
• →Partner with district operations to support service delivery and resolve issues that may affect the customer relationship.
• →Track progress and share performance metrics with operations and corporate teams on a weekly and monthly basis.

• Take ownership of your territory, customer commitments, and results with accountability, safety, and integrity.
• Stay close to the work by understanding customer priorities, account history, and service realities so you can remove obstacles quickly.
• Use weekly and monthly results to spot trends, speak candidly about what is working, and improve performance through practical problem-solving.
• Work across sales and operations as one team, building trust, sharing information, and using different perspectives to strengthen outcomes.
• Follow current Johnson Controls policies, procedures, products, programs, and services in day-to-day activity.

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Experience with preventative maintenance contracts, service agreement sales, or customer retention in a recurring-service environment.
• Highly motivated, success-driven, and able to work with a high degree of self-discipline.
• Excellent communication skills, the ability to quickly qualify opportunities, and comfort selling intangible services.
• Independent, creative thinking and a strong follow-through mindset.