Service Sales Consultant

Job Description

As a Service Sales Consultant, you will be responsible for driving growth across our service and aftermarket portfolio by developing and managing relationships with medium-sized customer accounts. You will sell a range of solutions including service agreements, installations, Planned Service Agreements (PSAs), and Labour & Material (L&M) services, helping customers maximise the performance, reliability, and longevity of their systems. Working across a defined territory, you will engage with managers, directors, and key decision-makers to identify customer needs, develop tailored proposals, and secure new business opportunities while expanding existing account relationships. This is a consultative sales role that combines business development, account management, and commercial acumen to deliver sustainable revenue growth and exceptional customer satisfaction.

• Develop and execute territory sales plans to achieve and exceed sales targets.
• Identify, pursue, and secure new service sales opportunities within assigned accounts and prospects.
• Build strong relationships with managers, directors, and other key stakeholders within customer organisations.
• Promote and sell service agreements, installations, Planned Service Agreements (PSAs), and Labour & Material (L&M) services.
• Conduct customer meetings, site visits, and solution presentations to understand requirements and propose appropriate service offerings.
• Prepare quotations, proposals, and commercial agreements in line with business objectives.
• Maintain accurate customer records and sales forecasts within CRM systems.
• Collaborate with operations, service delivery, and technical teams to ensure successful project execution and customer satisfaction.
• Monitor market activity, competitor offerings, and customer trends to identify growth opportunities.
• Resolve customer issues and commercial challenges in a timely and professional manner while maintaining long-term relationships.

• Proven experience in a field sales, service sales, or account management role.
• Strong track record of achieving or exceeding sales targets.
• Experience selling service solutions, maintenance contracts, or technical/service-based offerings.
• Ability to build credibility and influence decision-makers at manager and director level.
• Excellent communication, negotiation, and presentation skills.
• Strong commercial awareness and customer-focused approach.
• Ability to manage a territory effectively and prioritise multiple opportunities.
• Experience using CRM systems and sales forecasting tools.
• Full UK driving licence.

• Experience within the building technologies, fire, security, HVAC, or industrial services sector.
• Knowledge of service contract sales and recurring revenue models.
• Understanding of Johnson Controls products, services, or related industries.
• Experience managing multi-site or divisional customer accounts.

At Johnson Controls, we're shaping the future to create a world that is safe, comfortable and sustainable. Our global team creates innovative building technologies, integrated solutions and services that help customers optimise building performance, improve energy efficiency and enhance occupant experiences.

With a presence in more than 150 countries, we are committed to innovation, sustainability and delivering exceptional customer outcomes. We empower our employees to make a difference through collaboration, continuous learning and the opportunity to work on industry-leading technologies that help transform the built environment.

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