Account Manager

CanadaRemoteFull-timemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Manage leads throughout the entire sales cycle, from qualification and initial contact to closing and service delivery. Conduct outbound communications through phone calls, SMS, and email,

Technical Tools

SalesAccount Manager

We are looking for a customer-focused Account Manager to guide homeowners through important decisions about improving their properties.
In this sales-focused role, you will manage customer relationships from initial qualification through to closing and service delivery.
You will use a consultative approach to understand customer needs, identify challenges, and recommend tailored solutions.
By combining strong communication skills with structured sales techniques, you will build trust and contribute directly to customer satisfaction and revenue growth.
You will manage a high-volume sales pipeline while collaborating with internal teams to ensure a smooth customer journey.
This opportunity offers comprehensive training, ongoing mentorship, and the chance to grow within a globally distributed, technology-driven environment.

As an Account Manager, you will take ownership of customer interactions and sales opportunities, ensuring that each prospect receives informed guidance and a positive experience. Your responsibilities will include:

Manage leads throughout the entire sales cycle, from qualification and initial contact to closing and service delivery.
Conduct outbound communications through phone calls, SMS, and email, while responding promptly to incoming customer inquiries.
Apply consultative sales methodologies, including SPIN or similar frameworks, to uncover customer needs and communicate the value of available solutions.
Build strong relationships with homeowners by understanding their personal objectives, property challenges, and expectations.
Recommend tailored solutions that improve customers' properties and support their lifestyle goals.
Maintain and manage a high-volume sales pipeline using CRM platforms and specialized sales tools, ensuring accurate records and timely follow-ups.
Coordinate with internal and external stakeholders to provide a seamless customer experience.
Share customer feedback, market insights, and emerging trends with the Sales Team Leader.
Contribute to the continuous improvement of sales tools, training materials, and team workflows.
Participate in team knowledge-sharing activities and support a collaborative learning environment.

Requirements

~2 min read

The ideal candidate is a persuasive and empathetic communicator with a strong consultative sales mindset and the ability to manage multiple opportunities independently. You should bring:

Experience in consultative sales, with exposure to both B2C and B2B environments.
A proven ability to manage a high-volume sales pipeline with accuracy, organization, and consistent follow-through.
Knowledge of structured sales methodologies, such as SPIN or comparable frameworks.
Strong communication and persuasion skills, with the ability to build trust, understand customer needs, and handle objections empathetically.
The ability to explain complex products or services clearly and help customers make informed decisions.
Good technical proficiency and the ability to work across multiple digital tools, such as Google Workspace, Slack, Pipedrive, Google Meet, and Front.
Self-discipline, initiative, and the ability to remain productive while working remotely in an evolving environment.
Strong organizational skills and the ability to manage customer interactions and competing priorities effectively.

Additional experience that would be advantageous includes:

Previous experience as an Account Manager within a sales or customer success team.
Exposure to both retail-based and remote sales environments.
Familiarity with structured workflows, CRM systems, and process management tools.
Experience supporting customers through post-sale transitions and service delivery.
The ability to identify recurring challenges, recognize patterns, and recommend process improvements.
Familiarity with the construction, home improvement, or home services industries.