Bi-Lingual Front Office Coordinator

· Answer and route incoming calls professionally

· Greet and assist visitors and walk-in clients, direct to appropriate personnel

· Provide general information and support to clients

· Confirm appointments and maintain accurate client records

· Receive, sign for, and distribute mail and packages

· Maintain a clean, organized, professional office and common areas

· Monitor and restock office water coolers, and kitchen supplies

· Assist clients with completing applications (e.g., FAP)

· Process applications and upload required documentation accurately

· Handle sensitive information in compliance with privacy standards (PHI)

· Communicate with clients regarding application status and requirements

· Leading internal, external engagement, and expanding community outreach engagement

· Planning events, creating calendars, and performing other duties as assigned.

· Maintain purchasing logs and track office supply usage

· Support basic budget tracking for office-related expenses

· Maintain required logs (e.g., temperature logs)

· Assist with external partner requests (e.g., government agencies, financial institutions)

· Support recruiting, onboarding, and new hire orientation

· Coordinate interviews and scheduling

· Assist HR and leadership with projects and initiatives

· Support internal engagement and community outreach activities

· Coordinate events and maintain calendars

Qualifications

· High school diploma or equivalent required.

· Must be bilingual - English/Spanish.

· MS Office Experience/Knowledge.

· Must be willing to obtain a Texas Health Insurance License.

· Experience in administrative, front office, customer service, or HR support roles preferred.

· Strong organizational and time management skills

· Ability to manage multiple tasks and meet deadlines.

· Ability to manage confidential and sensitive information.

· Professional communication and customer service skills

· Ability to work flexible hours based on business need.

· Ability to remain seated for extended periods

· Ability to stand, bend, and move as needed

· Clear verbal communication and ability to hear and respond effectively

· Regular use of computer, keyboard, and telephone systems

· Manual dexterity for routine office tasks using hands and fingers

· Commitment to maintaining personal well-being and supporting a culture of health and wellness

Company Benefits

At Keystone Advisors, we value our employees and strive to offer a well-rounded and competitive benefits package, including:

· Medical, Dental, and Vision Insurance

· Short-Term and Long-Term Disability (STD/LTD)

· Life Insurance and AD&D Coverage

· Paid Holidays and Paid Time Off (PTO)

· 401(k) retirement savings program

· Employee Assistance Program (EAP)

· Wellness Programs, including mental health support.

· Gym Membership

· Quarterly Employee Appreciation Activities

· Professional Development Opportunities