Bilingual Care Team Assistant

Bilingual Care Team Assistant - Job Overview

At Legacy Community Health, we believe in the power of compassionate, patient-centered care. As a Bilingual Care Team Assistant, you'll be at the heart of our mission, connecting patients with the resources they need and ensuring they feel supported every step of the way. You'll be more than just a team member; you'll be part of our family, making a meaningful difference in the lives of those we serve.

• Role Highlights: You'll be the contact point and informational resource for patients, ensuring they receive quality and compassionate care.
• Work Environment Benefits: Enjoy a collaborative and supportive team atmosphere where every voice is heard and valued.
• Impact and Growth Opportunities: Contribute to a mission-driven organization that offers growth opportunities, including potential loan repayment programs.
• Team Collaboration: Work closely with the care team and community resources to ensure seamless patient care.
• Mission-Driven Elements: Be a part of an organization committed to evidence-based care and the Patient Centered Medical Home (PCMH) model.

• →Patient Communication: Work with onsite nursing or follow protocol-based triage to address patient phone calls and route clinical inquiries to providers. Return calls and communicate results as directed.
• →Pre-Visit Planning: Review patient schedules daily, ensure lab results and consultation reports are available, and gather necessary information. Assist in arranging interpretation services and participate in daily huddles.
• →Care Coordination: Manage transitions of care, support access to ancillary services, and maintain the Care Coordination Desktop.
• →Medication Management: Assist with medication refills and prior-authorizations.
• →Forms: Initiate and complete forms for review and final signature by the provider. Address urgent requests promptly.
• →Referrals: Complete referrals, deliver clinical summaries for consultants, and ensure relevant documents are included in patient records.
• →Safety and Compliance: Promote effective working relations to facilitate goal achievement and adhere to safety training and equipment operation.

• High-school level education or equivalency
• Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient setting
• Must maintain BLS /CPR
• At least 2 years of experience in an ambulatory clinical setting preferred 
• Spanish fluency
• Demonstrated competency with an EHRS system
• Excellent communication skills.
• Excellent customer service skills.
• Ability to multi task in a fast paced environment.
• Above average organizational skills.
• Strong typing and computer skills. 
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Must be able to manage multiple deadline and decision making responsibilities.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.