Housekeeping Office Coordinator

Austinmid

Office CoordinatorAdministration & Office Support

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Requirements Summary

Microsoft Office,

Technical Tools

Office CoordinatorAdministration & Office Support

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Housekeeping Office Coordinator to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times
Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
Answer the phone and communicate with other departments/vendors via email
Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
Possess a thorough understanding of the Property Management System
Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
Track employees’ hours to avoid/reduce overtime
Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
Keep an accurate and up to date attendance calendar
Monitor housekeeping staff to ensure early room cleanliness for prompt check in
Ensure Associates are briefed on daily needs
Respond appropriately to guest complaints
Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
Facilitate interdepartmental communication
Assist in recruiting, training, guiding, managing and evaluating employees
Ensure staff understands their job expectations before holding them accountable
Maintain awareness of documentation needed and retained in employee files
Be familiar with all safety and emergency procedures including OSHA requirements
Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.