Central Receptionist (9816)

LSF is seeking a talented Central Receptionist who wants to make an impact in the lives of others.

The Central Receptionist serves as the first point of contact for LSF’s Central Services office, creating a welcoming and professional experience for visitors, employees and community partners. This position manages the front desk, answers a high volume of incoming calls, receives visitors and deliveries and provides administrative support and coordination to the development team. The Receptionist reports directly to the Office Manager.

Central office:

• Greet visitors, vendors, and community partners in a professional and welcoming manner.
• Answer and route a high volume of incoming telephone calls.
• Monitor the front desk and maintain visitor sign-in procedures.
• Receive, sort, and distribute mail and packages.
• Coordinate outgoing shipments.
• Maintain conference room calendars and assist with meeting preparation.
• Keep reception and common areas clean, organized, and presentable.
• Assist with office supply inventory and replenishment.
• Assist departments with administrative projects as requested.
• Coordinate new program badges and building access procedures.
• Support meeting setup and basic hospitality needs.
• Maintain office directories and contact information.
• Notify staff of visitors and deliveries.
• Assist with special events and employee activities.
• Perform other administrative duties as assigned.

Development Support:

• Record charitable contributions and update constituent records within the Development CRM system.
• Maintain accurate and up-to-date donor and constituent information in the CRM database.
• Prepare and distribute donation acknowledgment letters in a timely manner.
• Review and process incoming donations and checks to ensure proper fund allocation and coding.
• Identify and document donor restrictions and designated gift purposes in accordance with organizational policies.
• Assist with gift tracking, record management, and donor data integrity efforts.
• Provide administrative support to the Development team, including processing company mileage reimbursements, procurement card (P-Card) documentation, purchase orders, and Bank of America administrative transactions.
• Support departmental operations through data entry, filing, document preparation, and general administrative assistance.
• Maintain confidentiality and accuracy in handling donor information and financial records.
• Assist with special projects and other duties as assigned in support of Development initiatives.
• Other duties as assigned.

• Ability to remain in a stationary position (sitting or standing) for extended periods while operating a reception desk.
• Ability to frequently use hands and fingers for keyboarding, data entry, telephone operation, and other standard office equipment.
• Ability to communicate effectively in person, by telephone, video conferencing, and in writing.
• Ability to read, prepare, and review documents, correspondence, schedules, and computer screens with or without reasonable accommodation.
• Ability to frequently move throughout the office to greet and direct visitors, receive deliveries, distribute mail, and provide general administrative support.
• Ability to occasionally bend, stoop, reach, and lift or carry office supplies, packages, files, or mail weighing up to 20 pounds.
• Ability to maintain focus and effectively manage multiple tasks in a fast-paced, customer-service-oriented environment.
• Primarily performed in a professional office environment with routine exposure to standard office equipment, including computers, telephones, printers, copiers, and scanners.
• Regular interaction with employees, visitors, vendors, and members of the public in a busy reception area.
• Frequent interruptions, changing priorities, and moderate noise levels typical of a reception and administrative office setting.
• Occasional travel within the office or between nearby office locations may be required.
• Work is generally performed during normal business hours, with occasional flexibility or extended hours as needed to support organizational operations.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

High school diploma or GED required. Post-secondary education preferred.

3–5 years of receptionist, customer service, or administrative experience. Excellent telephone etiquette with prior experience answering a high call volume.

• Excellent telephone etiquette.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities.
• Working knowledge of Microsoft Office.
• Friendly, professional, and service-oriented approach.
• Team-oriented with positive attitude.
• Commitment to social services with an appreciation for faith-based approach.

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. Must be available to work in-person five days a week at our Tampa office.