luxehouze~24d ago

Retail Sales Manager

Indonesia·Surabayamid

SalesRetail Sales Manager

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Quick Summary

Overview

About LuxehouzeLuxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty.

Technical Tools

SalesRetail Sales Manager

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Retail Sales Manager, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

Implement effective sales strategies and promotional initiatives to drive sales performance and increase customer engagement.
Manage store P&L, including setting sales targets, monitoring budgets, and driving profitability.
Analyze sales data and customer trends to identify opportunities for growth and implement strategic adjustments.
Monitor sales metrics and analyze data to identify areas for improvement and implement necessary changes to enhance overall sales efficiency.
Foster strong relationships with clients, delivering a personalized and premium shopping experience to promote brand loyalty and retention.
Manage and supervise the retail sales team, providing guidance and support to ensure the attainment of sales objectives and the maintenance of high standards of customer satisfaction.
Recruit, hire, and train high-performing sales teams, fostering a culture of excellence and customer service.
Collaborate with the senior management team to develop and execute sales plans that align with Luxehouze's overall business objectives and market trends.
Conduct regular coaching sessions for the sales team to ensure product knowledge and customer service skills are continually updated and improved.
Maintain strong relationships with vendors and brand partners, ensuring a seamless product flow and brand representation.
Conduct thorough market research to identify potential store locations with high customer traffic and brand alignment.
Develop and oversee pre-opening plans, staffing, inventory management, and marketing initiatives.
Lead the scouting process, analyzing demographics, competitor landscape, and lease terms.

Requirement & Qualifications:

Minimum 5 years of relevant experience in retail, luxury goods, FMCG, or premium automobile sectors.
Bachelor's degree in Business Administration, Retail Management, or a related field.
Proven track record of success in achieving sales targets and exceeding customer expectations.
Proven track record of driving revenue through successful collaborations.
Strong leadership and coaching abilities with a hands-on approach to team management.
Experience in planning and executing joint campaigns and offline activations.
Analytical mindset with the ability to interpret sales data and make informed decisions.
Excellent communication and interpersonal skills with a customer-centric mindset.
Experience in managing Profit and Loss for a business unit.
Ability to adapt to a fast-paced and dynamic work environment.
Open to working at the office and traveling both within Indonesia and internationally.
Fluency in English, both written and spoken.