Managing Administrative Assistant | Consumer Advocacy & Response Division

Managing Administrative Assistant

PUBLIC PROTECTION & ADVOCACY BUREAU

CONSUMER ADVOCACY & RESPONSE DIVISION

(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual to assist in the administration and oversight of the Consumer Advocacy and Response Division (CARD) as a Managing Administrative Assistant. 

CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including: debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings.

Primary Duties: The Managing Administrative Assistant oversees the consumer complaint and intake process for the Division, provides administrative support to division leadership, and acts as the team leader for the division’s administrative team. Duties may include, but are not limited to:

• Managing the workflow of the division to ensure timely responses are provided to incoming consumer complaints and correspondence.
• Supervising the work of other administrative staff, including the Public Records Coordinator, Administrative Coordinators, Interns and Co-ops.
• Overseeing implementation of office procedures and protocols related to records retention and archiving within CARD.
• Responding to public records requests and processing complaints.
• Providing direct support to the Division Chief and Deputy Division Chief, including preparing reports and correspondence, managing schedules, and responding to telephone calls.
• Acting as the CARD contact for bureaus and divisions across the office and periodically serving as a floor supervisor, supporting team members that meet with visitors to the Boston office.

Position Requirements:

• Associate or bachelor’s degree, or an equivalent combination of education and relevant administrative experience.
• Experience supervising/reviewing the work of others, proof-reading, editing documents, and using a case management database, preferred.
• Effective writing and verbal communication skills and demonstrated interpersonal skills.
• Proven organizational and analytical skills.
• Ability to manage multiple priorities, meet deadlines, and balance long- and short-term projects.
• Advanced Proficiency in Microsoft Office and software skills.
• Excellent work ethic and sound judgment in decision making.
• Demonstrated commitment or interest in public service.

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

Position Type: Full-time/ Exempt. Our current hybrid model includes some remote workdays for most positions.

Salary: $69,288

The application deadline for this posting is June 2, 2026, at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply.  We will gladly assist applicants in need of

accommodation.  For assistance, contact the Human Resources Division at (617) 963-2932.

Inquiries regarding position & status may be made to:

Isabel Silva, Managing Administrative Assistant

Public Protection and Advocacy Bureau

(617) 963-2922

The Attorney General’s Office is an Equal Opportunity Employer.  As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve.  The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.