Payment Specialist

• Import payment statements from NMB Bank, Yas, M-Pesa and HaloPesa into the system every hour, so that client payments reflect on time. 
• Check that every payment file is imported completely and accurately, with no missing or duplicated transactions. 
• Communicate promptly with the payment service providers when there is poor service, a delay or a technical problem, and follow it up until it is resolved. 

• Make sure every payment is allocated to the correct client and agreement. 
• Investigate and resolve unidentified, unassigned or wrongly allocated payments. 
• Verify that physical or digital receipts match the exact amount paid. 

• Reconcile all completed transactions and payments every day and every month. 
• Compile and prepare the monthly payment statements. 
• Report and follow up any difference found during reconciliation until it is cleared. 

• Prepare the budget and request funds from the Finance Department. 
• Prepare daily, weekly and monthly disbursements. 
• Make pending payments securely, only after validating the corresponding receipts and approvals. 
• Disburse payments for repossession costs as required by operations. 
• Keep complete records and supporting documents for every disbursement. 

• Share a daily update with the DC Admin Team Lead: files imported, payments allocated, open unidentified payments and any provider issues. 
• Share the monthly statements, reconciliations and disbursement summary on time. 
• Raise any risk of financial loss or suspected fraud immediately. 

1. Perform any other related duties assigned by the line manager.