Scheduling Coordinator II- FPA Access Center

The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.

1. Schedules patient FPA appointments and updates practice management system.

2. Collects patient demographics and insurance information and enters into practice management system.

3. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.

4. May schedule patients appointments for tests or consults.

5. May initiate reminder calls for next days appointments.

6. Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.

7. May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.

9. May participate and offer input into the Performance Appraisal process with the Supervisor.

10. Performs other related duties.

• High School diploma/GED
• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment