Large Law Print Client Manager

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

As a Print Client Manager, you will serve as a strategic advisor to large law firm customers, helping them navigate the transition from print resources to digital and AI-enabled legal research solutions. You will develop long-term account strategies, build trusted relationships with key stakeholders, and collaborate across teams to deliver customer-focused outcomes while protecting and evolving important customer portfolios.

• →Serve as the strategic owner of assigned print portfolios within Large Law accounts.
• →Develop long-term account strategies that protect recurring revenue while positioning customers for successful adoption of online and AI-enabled legal research solutions.
• →Build trusted relationships with law librarians, knowledge management leaders, procurement teams, legal operations professionals, and firm leadership.
• →Create and execute multi-year migration strategies that thoughtfully transition customers from print publications to digital research platforms.
• →Partner with customers to manage change, mitigate business risk, and ensure continuity throughout digital transformation initiatives.
• →Help customers understand how LexisNexis content can be leveraged within an AI-enabled legal research ecosystem.
• →Participate in joint account planning and coordinated customer engagement strategies with cross-functional partners.
• →Collaborate across functions to ensure a seamless customer experience from initial engagement through ongoing success.

• Strategic account management, customer success, consulting, or B2B sales experience.
• Demonstrated ability to manage complex customer relationships with executive stakeholders.
• Strong consultative communication, negotiation, and relationship-building skills.
• Experience developing account strategies and managing long-term customer portfolios.
• Ability to collaborate effectively across cross-functional teams.
• Experience using CRM platforms such as Salesforce.
• Strong organizational and project management skills.

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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