Amazon Account Specialist

·       Manage and maintain a large Amazon catalog at scale, ensuring accuracy and consistency across all SKUs

·      Support the Amazon account lead with tactical projects and day-to-day account initiatives

·       Partner with the internal merchandising team on assortment, new item launches, and product data requirements, including optimizing Salsify for Amazon; provide feedback on data issues and collaborate to resolve

·       Create and launch complete, high-quality product listings on Amazon

·       Keep product data current, including pricing, imagery, attributes, and multimedia assets

·       Audit the assortment weekly for retail readiness: Buy Box ownership, star ratings, review count, image count, and content score

·       Build and optimize A+ Content, Brand Store pages, and keyword-rich copy to improve search ranking and conversion

·       Resolve catalog issues (suppressed listings, broken variations, incorrect attributes)

·       Monitor customer reviews, returns feedback, and Voice of the Customer (NCX) scores to catch product or listing issues early

·       Handle chargebacks, shortage claims, and deductions through case management

·       Lead Andon cord events by identifying root causes and documenting fixes

·       Experience managing complex parent-child variation ASIN setups

• Exceptional attention to detail and follow-through across many SKUs at once.

• Highly organized and able to manage concurrent projects.

• Cross-functional collaboration with merchandising, creative, supply chain, and Amazon contacts.

• Analytical, data-driven mindset with strong spreadsheet skills.

• Clear written and verbal communication.

• Prioritization and time management in a fast-paced marketplace environment.

• Ability to own and iterate on processes, identify inefficiencies, and implement improvements.

·       Bachelor's degree in business, marketing, or a related field, or equivalent experience.

·       1–3 years of e-commerce or marketplace experience, with at least 1 year working in Amazon Vendor Central (1P).

·      Advanced proficiency in Amazon Vendor Central (1P), including ASIN setup, flat files, variation logic, A+ Content, and case management.

·       Strong Excel skills: pivot tables, VLOOKUP/XLOOKUP, and cleaning large data sets.

·       Working proficiency in Salsify.

·      Exposure to Amazon Seller Central (3P), and experience with FBA fulfillment.

• A culture that promotes a healthy work/life balance 
• Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k) 
• Exposure to career advancement opportunities across all departments 
• Generous employee discount that can be used across our house of brands!