Virtual Assistant 1 - 19454

Location: Remote (Philippines or South Africa)
Employment Type: Full-Time
Time Zone Requirement: U.S. Central Time (9:00 AM – 5:00 PM CST) + 1 hour Saturday
Department: Operations / Customer Support
Reports To: Owner / Operations Manager

Compensation: Competitive (Based on Experience)

We are a growing residential painting company focused on delivering high-quality workmanship and exceptional customer service.

Our goal is to provide homeowners with a seamless experience—from the first phone call to project completion. We rely heavily on strong communication, efficient scheduling, and organized systems to ensure every customer interaction is handled professionally.

We pride ourselves on:

• Delivering top-tier painting services

• Providing excellent, responsive customer support

• Maintaining efficient scheduling and operations

• Building long-term relationships with homeowners

We are seeking a reliable and customer-focused Virtual Assistant to serve as the front line of communication for our business.

This role is primarily responsible for answering incoming calls, assisting customers, booking appointments, and supporting day-to-day administrative operations. You will play a critical role in ensuring every lead is handled promptly and professionally.

This position is ideal for someone who enjoys speaking with customers, is highly organized, and thrives in a fast-paced service environment.

• Answer incoming calls during business hours (9 AM – 5 PM CST)

• Provide friendly, professional, and helpful customer interactions

• Address inquiries and route calls when necessary

• Ensure no missed opportunities from inbound leads

• Schedule appointments for painting services

• Create and manage estimates using Housecall Pro

• Confirm bookings and maintain accurate scheduling records

• Ensure all customer details are properly captured

• Assist with general administrative tasks

• Maintain organized records and customer information

• Support day-to-day operations as needed

• Run Saturday reports (approximately 1 hour of work)

• Prepare and deliver reports for Monday morning review

• Ensure accuracy and timely completion of reporting tasks

• 2–5 years of experience as a Virtual Assistant, Customer Support Rep, or Admin

• Strong phone presence and customer communication skills

• Experience with scheduling and appointment booking

• High level of organization and attention to detail

• Ability to multitask in a fast-paced environment

• Ability to work independently and stay accountable

• Customer-first mindset

• Clear and professional communication

• Reliability and consistency

• Strong attention to detail

• Proactive and organized approach to work

• CRM or scheduling tools (Housecall Pro experience is a plus)

• Google Workspace / Microsoft Office

• Communication tools (phone systems, email, SMS)

• Basic reporting and data entry

• Experience in home services (painting, HVAC, cleaning, etc.)

• Familiarity with Housecall Pro

• Experience working with U.S.-based clients

• Previous phone-heavy or call center experience

• Reliable high-speed internet connection

• High-quality headset for calls

• Quiet and professional work environment

• Ability to work U.S. Central Time hours

• Fully remote role

• Fast-paced, customer-focused environment

• High volume of inbound calls and scheduling tasks

• Direct communication with owner and operations team

Monday – Friday
9:00 AM – 5:00 PM CST

• Saturday: ~1 hour (reporting task)

• Strong communicators who enjoy speaking with customers

• Highly organized individuals who excel at scheduling and admin tasks

• Reliable professionals who thrive in structured environments

• Detail-oriented candidates who ensure nothing falls through the cracks

• Individuals seeking a long-term remote opportunity

• Not a back-office-only role — phone work is a core responsibility

• Not a low-volume role — consistent call handling required

• Not suitable for individuals uncomfortable speaking on the phone frequently

We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.