Medical Billing & Insurance Virtual Assistant

Virtual Rockstar is hiring a full-time Medical Billing & Insurance Virtual Assistant on behalf of a growing physical therapy practice. This role is focused on supporting the clinic’s billing and insurance operations, including insurance verification, claim follow-ups, denials, patient billing concerns, and coordination with the internal team using Athelas and other systems. This is an ideal role for someone with a strong medical billing background, excellent English communication skills, and confidence handling both insurance-related workflows and patient-facing billing conversations. About Our Client Our client is a patient-centered physical therapy practice dedicated to delivering individualized, high-quality care throughout every phase of recovery and wellness. Their mission is to help patients “revive and thrive” through compassionate care, clinical excellence, and strong community relationships. The team values professionalism, accountability, and compassionate patient support while maintaining a collaborative and growth-oriented work environment Key Responsibilities Medical Billing & Claims Support Assist with billing workflows using Athelas and internal systems Review and follow up on unpaid or denied claims Communicate with insurance companies regarding claim status and discrepancies Support resolution of billing-related issues and denials Maintain accurate billing documentation and records Insurance Verification & Authorization Support Verify patient insurance eligibility and benefits Update patient insurance information accurately in systems Coordinate with insurance providers to clarify coverage and billing details Assist with authorization-related follow-ups as needed Patient Billing Support Handle patient billing inquiries professionally and empathetically Assist patients with billing concerns and payment-related questions Communicate clearly regarding balances, insurance coverage, and claim updates Help de-escalate patient frustrations related to billing issues Administrative & Team Support Collaborate closely with the billing and administrative team Maintain organized records and documentation Assist with additional administrative tasks related to billing operations Tools & Systems Athelas Insurance portals and payer systems EMR / Billing software Phone, email, and communication platforms Requirements Experience in medical billing and insurance workflows Strong understanding of insurance verification, denials, and claims follow-up Excellent written and verbal English communication skills Strong phone presence and confidence handling patient-facing billing conversations Highly organized with strong attention to detail Ability to multitask and manage deadlines in a fast-paced environment Comfortable learning new systems and workflows Non-Negotiables Strong medical billing background Excellent English communication skills Comfort handling insurance-related and patient-facing billing conversations Ability to work independently and collaboratively with the team Benefits Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. Make a meaningful impact by helping to build and strengthen families across the globe.