Virtual Assistant - 19442

Location: Fully Remote
Employment Type: Full-Time
Time Zone Requirement: U.S. Mountain Time (9:00 AM – 5:00 PM MST)
Department: Operations / Administrative Support
Reports To: Owner / Operations Manager
Compensation: Competitive (Based on Experience)

We are a residential exterior cleaning company specializing in window cleaning, power washing, and chemical-free soft washing services.

Our mission is to help homeowners maintain beautiful, clean, and well-maintained properties through reliable, high-quality service. We take pride in delivering excellent customer experiences while operating efficiently behind the scenes.

As a growing home services business, we rely on strong systems, communication, and organization to support daily operations and customer satisfaction.

We pride ourselves on:

• Delivering top-tier exterior cleaning services
• Providing excellent customer communication and follow-up
• Operating efficiently with strong systems and processes
• Building long-term relationships with homeowners

We are looking for a highly organized and detail-oriented Virtual Assistant to support day-to-day administrative and operational tasks.

This role is critical to keeping the business running smoothly—ensuring leads are followed up with, invoices are sent on time, schedules are organized, and customers are communicated with effectively.

You will work closely with the owner to help manage workflows, improve efficiency, and maintain a seamless customer experience.

This position is ideal for someone who thrives in a fast-paced environment, is highly organized, and enjoys supporting both customers and internal operations.

• Handle day-to-day administrative tasks to support operations
• Maintain organized records and documentation
• Assist with general business support tasks as needed

• Follow up with leads and pending quotes via phone, email, and SMS
• Answer customer inquiries and provide timely responses
• Ensure no leads fall through the cracks
• Maintain a professional and friendly tone in all communications

• Create and send invoices to customers
• Track payments and follow up on outstanding balances
• Ensure billing accuracy and timeliness

• Schedule service appointments for customers
• Coordinate calendars and availability for field teams
• Handle rescheduling, cancellations, and updates
• Optimize daily schedules for efficiency

• Update and maintain CRM with customer and job details
• Track job statuses, notes, and communication history
• Ensure all data is accurate and up to date

• 2–4 years of experience as a Virtual Assistant, Admin, or Operations Coordinator
• Experience supporting a service-based business (home services preferred)
• Strong communication skills (written and verbal)
• Experience with scheduling, invoicing, and customer support
• High level of organization and attention to detail
• Ability to multitask and manage multiple workflows
• Ability to work independently in a remote environment

• Strong attention to detail
• Excellent organizational skills
• Proactive and self-starting mindset
• Strong customer service orientation
• Reliability and consistency
• Clear and professional communication

• CRM systems (Jobber, Housecall Pro, GoHighLevel, or similar)
• Invoicing and billing tools
• Google Workspace / Microsoft Office
• Communication tools (Slack, email, SMS platforms)
• Calendar and scheduling tools

• Experience in window cleaning, pressure washing, or home services
• Familiarity with dispatch or field service scheduling
• Experience working with U.S.-based clients
• Basic knowledge of sales or lead conversion processes
• Experience in fast-growing small businesses

• Reliable high-speed internet connection
• Quiet and professional remote work environment
• Ability to work U.S. Mountain Time hours (9 AM – 5 PM MST)

• Fully remote role
• Fast-paced, service-based business
• High level of ownership and accountability
• Direct communication with business owner

Monday – Friday
9:00 AM – 5:00 PM MST
(1-hour unpaid lunch)

• Highly organized individuals who enjoy admin and operations work
• Strong communicators who are comfortable interacting with customers
• Detail-oriented professionals who thrive in structured environments
• Self-starters who take initiative and ownership
• Individuals looking for a long-term remote role

• Not a passive admin role — requires proactive follow-up and communication
• Not a low-volume position — multiple tasks and customers daily
• Not suitable for individuals who struggle with multitasking

We are committed to building a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.