Commercial Manager

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a supportive and high performing team to inspire change in the outdated banking solutions. If you are passionate about innovation, thrive in dynamic environments, embrace new possibilities, hate bureaucracy, and can’t think of anything more exciting than evolving the status-quo, then read on to learn more. 

We are searching for a Commercial Manager to help accelerate growth and performance across sales, partnerships, and account management functions. You’ll analyse funnels and pipelines, identify and act upon growth opportunities with merchants and partners, improve operational workflows and processes to help our teams work faster, build and own relationships with large merchants, and maintain and enhance customer retention.

No two days will be the same, and you’ll need to balance a data-driven mindset with an execution bias. You will maintain the health of our commercial engine operationally, and ensure that our key growth drivers (sales, partnerships and account management) are well-supported, and high-performing.. 

This is a unique opportunity for an individual with experience in commercial operations, partnerships, and business development looking to be hands-on across high-impact projects that span the breadth of Zeller’s growth engine. This role requires someone commercially ambitious, operationally grounded, relationship focused, and comfortable working across a wide range of concurrent projects. You will be customer / partner facing, lead client meetings and presentations, support the sales-cycle in-person, and work directly with partners to achieve commercially beneficial outcomes.

This role is unique in that it supports the commercial foundations that enable Zeller to scale even faster. We’re searching for an up-and-coming business development manager who combines leadership with sales execution, commercial expertise, and data-driven judgement. You’ll need to be confident in winning and retaining customers and partners, and driving revenue from opportunities you've identified and executed on. 

3+ years of experience as a sales manager, with experience spanning business development, partnerships, and operations in a fast-growth startup / scaleup environment 

Ability to translate company growth objectives into a clear go-to-market and revenue strategy

Proven ability to win complex, high-value partnerships / customer renewals across multiple stakeholders and extended sales cycles

Commercial acumen; you can negotiate complex partnerships / deals via transaction rates, contracts and by leveraging product benefits

Strong understanding of acquiring, payments economics, transaction pricing, POS/EFTPOS, banking products and the competitive landscape

Experience mapping out complex operational processes, and translating them into scalable workflows (via a CRM — we use Hubspot) 

Understanding of pipeline creation and lead generation, with the ability to drive both inbound and outbound demand through 1:1 outreach or teams / programs / marketing 

Sales process design; you can evolve selling into structured, scalable methodology (both operationally and via enablement) 

Strong understanding of margin, cost-to-acquire, and payback period, and the trade-offs involved in managing and retaining large customers or partners

Disciplined pipeline management, forecasting, target setting and reporting within a CRM.

Ability to identify, structure and grow relationships with POS providers, software platforms, channel partners, resellers and other strategic partners

Credibility selling to CFOs, CEOs, finance leaders, operations leaders and business owners.

Enough technical depth to understand integrations, SDKs, APIs, payment flows and product capabilities without needing to be an engineer

You can identify new verticals, customer segments, geographies and product-led commercial opportunities, then translate those into action / execution across a variety of teams (Marketing, Partnerships, Account Management, and Sales) 

You have a fFounder mentality; you’re comfortable operating with ambiguity, building from scratch and personally closing deals rather than simply managing a team.

A strong commercial ambition and bias towards growth, winning market share and materially increasing revenue, balanced with disciplined economics.

A long-term, company building mindset

At Zeller, we thrive on the energy and fast pace that comes from in-person collaboration and this role is based in our Melbourne CBD office with a general expectation of 4 days on-site per week with an option of 1 day WFH.

A competitive salary package, including equity;

A balanced, progressive, and supportive work environment;

Excellent parental leave and other leave entitlements;

A fantastic office environment;

Endless learning and development opportunities;

Plenty of fun and social opportunities - we love to come together as a team;

Being part of one of Australia’s most exciting scale-ups.