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Zoyi20d ago
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AI-BPO Business Development, Senior

Gangnam District, Seoul์‹œ๋‹ˆ์–ด/์ •๊ทœ์งsenior
SalesBusiness Development
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๐Ÿ’œ [์‚ฌ์—… ์†Œ๊ฐœ ์•„ํ‹ฐํด] "AI-BPO, ์—†๋˜ ๊ฒƒ์„ ๋˜๊ฒŒํ•˜๋‹ค" [ํ•จ๊ป˜ํ•  ํŒ€์„ ์†Œ๊ฐœํ•ฉ๋‹ˆ๋‹ค ๐Ÿ™Œ] AX-CXํŒ€์€ ๊ณ ๊ฐ์‚ฌ์˜ CX๋ฅผ ์ฑ„๋„ํ†ก์ด ์ง์ ‘ ์ฑ…์ž„์ง€๊ณ  ๊ตฌ์ถ•ํ•˜๋Š” ์กฐ์ง์ž…๋‹ˆ๋‹ค. AI Agent(ALF) ์„ธํŒ…๋ถ€ํ„ฐ SOP ์„ค๊ณ„, ๊ต์œก์ž๋ฃŒ ์ƒ์„ฑ,

Technical Tools
SalesBusiness Development

AX-CXํŒ€์€ ๊ณ ๊ฐ์‚ฌ์˜ CX๋ฅผ ์ฑ„๋„ํ†ก์ด ์ง์ ‘ ์ฑ…์ž„์ง€๊ณ  ๊ตฌ์ถ•ํ•˜๋Š” ์กฐ์ง์ž…๋‹ˆ๋‹ค. AI Agent(ALF) ์„ธํŒ…๋ถ€ํ„ฐ SOP ์„ค๊ณ„, ๊ต์œก์ž๋ฃŒ ์ƒ์„ฑ, ์‹ค์ œ ์ƒ๋‹ด ์ธ๋ ฅ ์šด์˜๊นŒ์ง€ โ€” ์†”๋ฃจ์…˜๋งŒ ์ œ๊ณตํ•˜๋Š” ๊ฒŒ ์•„๋‹ˆ๋ผ "์‹œ๊ฐ„์ด ์ง€๋‚˜๋„ ๋ฌด๋„ˆ์ง€์ง€ ์•Š๋Š” ์šด์˜ ๊ตฌ์กฐ"๋ฅผ ๋‚จ๊ธฐ๋Š” ๊ฒƒ์ด ์šฐ๋ฆฌ์˜ ์•ฝ์†์ž…๋‹ˆ๋‹ค.

์ด๊ฑด ์ด๋ก ์ด ์•„๋‹™๋‹ˆ๋‹ค. ์ด๋ฏธ ์šด์˜ ์ค‘์ธ ๊ณ ๊ฐ์‚ฌ์—์„œ ๋†’์€ AI ๊ด€์—ฌ์œจยทํ•ด๊ฒฐ๋ฅ ๊ณผ ์˜๋ฏธ ์žˆ๋Š” ์šด์˜๋น„์šฉ(TCO) ์ ˆ๊ฐ์ด๋ผ๋Š” ๊ฒ€์ฆ๋œ ๊ฒฐ๊ณผ๋ฅผ ๋งŒ๋“ค์–ด๋‚ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

์ง€๊ธˆ ์šฐ๋ฆฌ๋Š” 0์—์„œ 1์„ ๋„˜์–ด 1์„ 10์œผ๋กœ ํ‚ค์šฐ๋Š” ๊ตฌ๊ฐ„์— ์žˆ์Šต๋‹ˆ๋‹ค. AI-BPO๋Š” ์ด๋ฏธ ๊ฒ€์ฆ๋œ ๊ฒฐ๊ณผ๋ฅผ ๋งŒ๋“ค์–ด๋‚ธ ์‚ฌ์—…์ด๊ณ , ์„ธํŒ…๊ณผ ํ›„์† ์šด์˜์€ ํŒ€์ด ํ•จ๊ป˜ ๋‹จ๋‹จํ•˜๊ฒŒ ๋ฐ›์ณ ์ค๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ์ด ํฌ์ง€์…˜์€ ๊ฒ€์ฆ๋œ ํŒ์„ ๋” ํ‚ค์šฐ๊ณ , ๋” ๋งŽ์€ ๊ณ ๊ฐ๊ณผ ์‹œ์žฅ์„ ์„ค๋“ํ•ด ๋”œ์„ ๋งŒ๋“ค์–ด๋‚ด๋Š” ๋ฐ ๋ฌด๊ฒŒ์ค‘์‹ฌ์„ ๋‘ก๋‹ˆ๋‹ค.

๐Ÿก ํ™ˆํŽ˜์ด์ง€
๐Ÿ’ก ๋ธ”๋กœ๊ทธ
๐Ÿ–ฅ ์œ ํŠœ๋ธŒ
๐Ÿ’Œ ์ธ์Šคํƒ€๊ทธ๋žจ

  • ๊ณ ๊ฐ์‚ฌ ์˜์‚ฌ๊ฒฐ์ •๊ถŒ์ž(C-Level) ๋Œ€์ƒ ํ”„๋ฆฌ์„ธ์ผ์ฆˆยท์ œ์•ˆ์„ ๋ฆฌ๋”ฉํ•˜๊ณ , ๋„์ž… ๊ณ„์•ฝ ์„ฑ์‚ฌ๋ฅผ ์œ„ํ•œ ๋น„์ฆˆ๋‹ˆ์Šค์  ์„ค๋“์„ ์ฃผ๋„
  • ๋‹จ์ˆœ ์†”๋ฃจ์…˜ ํŒ๋งค๊ฐ€ ์•„๋‹ˆ๋ผ, ๊ณ ๊ฐ์˜ CX ์šด์˜ ๊ตฌ์กฐ๋ฅผ ์ดํ•ดํ•œ ์œ„์—์„œ AI๊ฐ€ ๊ฐ€์ ธ๊ฐˆ ์—ญํ• ์˜ ๋ฒ”์œ„๋ฅผ ํ•จ๊ป˜ ์„ค๊ณ„ํ•ด ์ œ์•ˆ
  • ์ƒˆ๋กœ์šด ์‹œ์žฅยท๊ณ ๊ฐยท๊ธฐํšŒ๋ฅผ ๋ฐœ๊ตดํ•˜๊ณ , ์„ฑ๊ณต ๋ ˆํผ๋Ÿฐ์Šค๋ฅผ ๋งŒ๋“ค์–ด AI-BPO์˜ ํŒ์„ ํ‚ค์›€
  • ๊ณ ๊ฐ์‚ฌ์˜ ์ƒ๋‹ด ๋ฐ์ดํ„ฐยทFAQยท์šด์˜ ์ •์ฑ…ยทํ”„๋กœ์„ธ์Šค๋ฅผ ์ง„๋‹จํ•ด, ์ฑ„๋„ํ†ก(ALFยท์›Œํฌํ”Œ๋กœ์šฐยทํƒœ์Šคํฌ) ๊ธฐ๋ฐ˜ AICC ๊ตฌ์กฐ๋ฅผ A๋ถ€ํ„ฐ Z๊นŒ์ง€ ์„ค๊ณ„ โ€” ํ…์ŠคํŠธ(์ฑ„ํŒ…)๋Š” ๋ฌผ๋ก  ๋ณด์ด์Šค(์ „ํ™”) ์ƒ๋‹ด ์˜์—ญ๊นŒ์ง€ ์•„์šฐ๋ฅด๋ฉฐ, ์ƒ๋‹ด ์ง„๋‹จ โ†’ SOP ์ˆ˜๋ฆฝ โ†’ ๊ต์œก์ž๋ฃŒ ์ƒ์„ฑ โ†’ AIยท์‚ฌ๋žŒ ํ๋ฆ„ ์กฐ์œจ๊นŒ์ง€ ์•ˆ์ฐฉ
  • ์—ฐ๊ณ„ BPO์‚ฌ์™€์˜ ํ˜‘์—… ๊ตฌ์กฐ๋ฅผ ์„ค๊ณ„ํ•˜๊ณ , ์ธ๋ ฅ ๋ฐฐ์น˜ยท๋Ÿฌ๋‹ยทํ’ˆ์งˆ ๊ด€๋ฆฌ๊ฐ€ ์•ˆ์ •์ ์œผ๋กœ ๋Œ์•„๊ฐ€๋„๋ก ๋ฐฉํ–ฅ ์„ค์ •
  • ๋„๋ฉ”์ธ ์ „์šฉ AI ์—์ด์ „ํŠธ(ALF)์˜ ์‘๋‹ต ํ’ˆ์งˆ์„ ๊ด€์—ฌ์œจยทํ•ด๊ฒฐ๋ฅ ยทCSAT๋กœ ์ถ”์ ํ•˜๊ณ , ์‹คํŒจ ์ผ€์ด์Šค ๋ถ„์„ โ†’ ๊ณ ๋„ํ™” ์ „๋žต์„ ์ •ํ˜•ํ™”๋œ ํ”„๋กœ์„ธ์Šค๋กœ ๊ตฌ์กฐํ™”
  • ํ”„๋กœ์ ํŠธ ๋ฐฉ๋ฒ•๋ก ์„ ์žฌ์‚ฌ์šฉ ๊ฐ€๋Šฅํ•œ ํ…œํ”Œ๋ฆฟยท์ž์‚ฐ์œผ๋กœ ์ถ•์ ํ•˜๊ณ , ์ฃผ๋‹ˆ์–ด ์ปจ์„คํ„ดํŠธ๋ฅผ ๋ฉ˜ํ† ๋ง
  • 7~12๋…„ ์ฐจ์˜ CX ์‹ค๋ฌด ๋˜๋Š” CX ์šด์˜ยท๊ธฐํš ๊ฒฝํ—˜
  • B2B ์†”๋ฃจ์…˜ ์ œ์•ˆยทํ”„๋ฆฌ์„ธ์ผ์ฆˆ ๋˜๋Š” ์‚ฌ์—… ๊ฐœ๋ฐœ(BD)๋กœ ์—”ํ„ฐํ”„๋ผ์ด์ฆˆ ๋”œ์„ ์ง์ ‘ ์ˆ˜์ฃผยทํด๋กœ์ง•ํ•ด ๋ณธ ๊ฒฝํ—˜ (๋ง์„ ์ž˜ํ•˜๋Š” ๊ฒƒ์„ ๋„˜์–ด, ์‹ค์ œ ๋น„์ฆˆ๋‹ˆ์Šค ๋”œ์„ ๋งŒ๋“ค์–ด ๋ณธ ๊ฒฝํ—˜)
  • ๊ณ ๊ฐ์‚ฌ, ํŠนํžˆ ๋Œ€ํ˜• ๊ณ ๊ฐ์‚ฌ(์—”ํ„ฐํ”„๋ผ์ด์ฆˆ)์˜ C-Levelยท์˜์‚ฌ๊ฒฐ์ •๊ถŒ์ž๋ฅผ ๋Œ€์ƒ์œผ๋กœ ์ œ์•ˆยท์„ค๋“ํ•ด ๋„์ž… ์˜์‚ฌ๊ฒฐ์ •์„ ์ด๋Œ์–ด ๋‚ธ ๊ฒฝํ—˜
  • ๊ณ ๊ฐ์‚ฌ CS/CX ์šด์˜ ๊ตฌ์กฐ๋ฅผ ์ง„๋‹จํ•ด AIยท์ž๋™ํ™”๊ฐ€ ๊ฐ€์ ธ๊ฐˆ ์—ญํ•  ๋ฒ”์œ„(AX ๊ตฌ์กฐ)๋ฅผ A-Z๋กœ ์„ค๊ณ„ํ•˜๊ณ , ์‹ค์ œ ์šด์˜๊นŒ์ง€ ์•ˆ์ฐฉ์‹œ์ผœ ๋ณธ ์‹คํ–‰๋ ฅ (๊ธฐํš์„œ๋งŒ์ด ์•„๋‹ˆ๋ผ ์•ˆ์ฐฉ๊นŒ์ง€)
  • ์ •ํ˜•ํ™”๋˜์ง€ ์•Š์€ ๋น„์ฆˆ๋‹ˆ์Šค ํ”„๋กœ์„ธ์Šค๋ฅผ ๋ถ„ํ•ดํ•ด AX ๊ตฌ์กฐ๋ฅผ ์„ค๊ณ„ํ•˜๋Š” ๋ฌธ์ œ ํ•ด๊ฒฐ๋ ฅ
  • ๋ฐ์ดํ„ฐยท์ง€ํ‘œ ๊ธฐ๋ฐ˜์œผ๋กœ ์„ฑ๊ณผ๋ฅผ ์ •์˜ํ•˜๊ณ  ์˜์‚ฌ๊ฒฐ์ •์„ ๋ฐ˜๋ณตํ•ด ๋ณธ ๊ฒฝํ—˜
  • ๋‹ต์ด ์ •ํ•ด์ง€์ง€ ์•Š์€ ์ƒํ™ฉ์—์„œ ๋ฐฉํ–ฅ์„ ์žก๊ณ  ์‹คํ–‰ํ•˜๋Š” ๋†’์€ ์‹คํ–‰๋ ฅ๊ณผ ํšŒ๋ณต ํƒ„๋ ฅ์„ฑ
  • ์ฑ„๋„ํ†ก ALF / ์›Œํฌํ”Œ๋กœ์šฐ / ํƒœ์Šคํฌ์— ๋Œ€ํ•œ ์ดํ•ด ๋ฐ ์šด์˜ ๊ฒฝํ—˜
  • ์ปจํƒ์„ผํ„ฐ/BPO ์šด์˜ ์ง€ํ‘œยท์ธํ”„๋ผ(๊ด€์—ฌ์œจยทํ•ด๊ฒฐ๋ฅ ยทCSATยท์ƒ๋‹ด ๋‹จ๊ฐ€ ๋“ฑ)์— ๋Œ€ํ•œ ๊นŠ์€ ์ดํ•ด
  • ์ฑ—๋ด‡ยทAI ์ƒ๋‹ด๋ด‡ยท์ƒ๋‹ด ์ž๋™ํ™” ํ”Œ๋กœ์šฐ๋ฅผ ์„ค๊ณ„ยท์šด์˜ํ•ด ๋ณธ ๊ฒฝํ—˜
  • ๋ณด์ด์Šค(์ „ํ™”)ยท์˜ด๋‹ˆ์ฑ„๋„ AICC๋ฅผ ์„ค๊ณ„ยท์šด์˜ํ•ด ๋ณธ ๊ฒฝํ—˜, ๋˜๋Š” ๋Œ€ํ˜• ๊ณ ๊ฐ์‚ฌ(์—”ํ„ฐํ”„๋ผ์ด์ฆˆ) ํ”„๋กœ์ ํŠธ๋ฅผ ๋ฆฌ๋”ฉํ•ด ๋ณธ ๊ฒฝํ—˜
  • API ์—ฐ๋™ยท์›นํ›…ยทDB ๊ธฐ๋ณธ ๊ฐœ๋…์„ ์ดํ•ดํ•ด ๊ฐœ๋ฐœ์ž์™€ ๊ธฐ์ˆ ์ ์œผ๋กœ ์†Œํ†ต ๊ฐ€๋Šฅํ•œ ๋ถ„
  • RAGยทLLMยทAI ์—์ด์ „ํŠธ๋ฅผ ์‹ค์ œ ์„œ๋น„์Šค์— ๋„์ž…ยท์šด์˜ํ•ด ๋ณธ ๊ฒฝํ—˜
  • ์ฃผ๋‹ˆ์–ด ์‹ค๋ฌด์ž๋ฅผ ๋ฉ˜ํ† ๋งํ•˜๊ฑฐ๋‚˜ ์†Œ๊ทœ๋ชจ ํŒ€ยทํ”„๋กœ์ ํŠธ๋ฅผ ๋ฆฌ๋”ฉํ•ด ๋ณธ ๊ฒฝํ—˜
  • B2B SaaS ๋˜๋Š” ํ…Œํฌ ์Šคํƒ€ํŠธ์—… ๊ทผ๋ฌด ๊ฒฝํ—˜
  • ์ฑ„๋„ํ†ก์œผ๋กœ AICC๋ฅผ A๋ถ€ํ„ฐ Z๊นŒ์ง€ ๊ทธ๋ฆด ์ค„ ์•„๋Š” ์„ค๊ณ„์ž์ด์ž, ๋ณต์žกํ•œ ๊ทธ๋ฆผ์„ C-Level ๋ˆ„๊ตฌ์—๊ฒŒ๋‚˜ ๊ฐ„๊ฒฐํ•˜๊ฒŒ ์„ค๋ช…ํ•ด ๋”œ์„ ์„ฑ์‚ฌ์‹œํ‚ค๋Š” ์ปค๋ฎค๋‹ˆ์ผ€์ดํ„ฐ
  • "AI๋ฅผ ๋„์ž…ํ–ˆ๋‹ค๊ณ  ๋์ด ์•„๋‹ˆ๋‹ค. AI ์—์ด์ „ํŠธ์™€ ์‚ฌ๋žŒ์ด ๋งž๋ฌผ๋ ค ๋Œ์•„๊ฐˆ ๋•Œ ๋น„๋กœ์†Œ CX๊ฐ€ ๋ฐ”๋€๋‹ค"์— ๊ณต๊ฐํ•˜๋Š” ๋ถ„
  • ๊ฒ€์ฆ๋œ ๋ชจ๋ธ์„ ๋” ํฐ ์‹œ์žฅ์œผ๋กœ ํ‚ค์›Œ๋‚ด๋Š” ๋ฐ์„œ ํฌ์—ด์„ ๋Š๋ผ๋Š” ๋ถ„
  • [์„œ๋ฅ˜์ „ํ˜•] > [1์ฐจ ๋ฉด์ ‘] > [2์ฐจ ๋ฉด์ ‘] > [์ตœ์ข… ํ•ฉ๊ฒฉ] ์ˆœ์„œ๋กœ ์ง„ํ–‰๋ฉ๋‹ˆ๋‹ค.
  • 1์ฐจ ๋ฉด์ ‘์€ Q&A ํ˜•์‹์œผ๋กœ ์ง๋ฌด ์ ํ•ฉ์„ฑ๊ณผ ์—ญ๋Ÿ‰์„ ๋…ผ์˜ํ•ฉ๋‹ˆ๋‹ค.
  • 2์ฐจ ๋ฉด์ ‘์—์„œ๋Š” ์ฑ„๋„ํŒ€ ๋ฌธํ™” ์ ์‘ ๋ฐ ์ปฌ์ฒ˜ํ•์„ ํ™•์ธํ•ฉ๋‹ˆ๋‹ค.
  • 1์ฐจยท2์ฐจ ๋ฉด์ ‘ ๋ชจ๋‘ ์ƒํ˜ธ ๊ถ๊ธˆํ•œ ๋‚ด์šฉ์„ ํŽธํ•˜๊ฒŒ ์งˆ๋ฌธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
  • ์ƒํ™ฉ์— ๋”ฐ๋ผ 1~2ํšŒ์˜ ์ถ”๊ฐ€ ์ธํ„ฐ๋ทฐ๋ฅผ ์š”์ฒญํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
    • [์•„๋ž˜์˜ ๊ฐœ์ธ์ •๋ณด ์ฒ˜๋ฆฌ๋ฐฉ์นจ์— ๋™์˜ํ•˜๊ณ  ์ž…์‚ฌ์ง€์›ํ•˜์‹œ๋Š” ๊ฒฝ์šฐ ์ง€์›์ž์˜ ๊ฐœ์ธ์ •๋ณด๋Š” ๋‹ค์Œ๊ณผ ๊ฐ™์ด ๊ตญ์™ธ์ด์ „ ๋จ์„ ํ™•์ธํ•˜๊ณ  ๋™์˜ ํ•ฉ๋‹ˆ๋‹ค.]
    - ์ด์ „๋ฐ›๋Š” ์ž ๋ฐ ์ด์ „ ๋˜๋Š” ๊ตญ๊ฐ€ : Lever / ๋ฏธ๊ตญ
    - ์ด์ „๋˜๋Š” ๊ฐœ์ธ์ •๋ณด ํ•ญ๋ชฉ : ์ด๋ฆ„, ์ด๋ฉ”์ผ, ์—ฐ๋ฝ์ฒ˜ ๋ฐ ๊ด€๋ จ์„œ๋ฅ˜
    - ์ด์ „๋ชฉ์  ๋ฐ ๋ณด์œ ๊ธฐ๊ฐ„ : ์ฑ„์šฉ์ ˆ์ฐจ ์ง„ํ–‰ / 2๋…„
    **๊ฐœ์ธ์ •๋ณด ๊ตญ์™ธ์ด์ „์— ๋™์˜ํ•˜์ง€ ์•Š์„ ์ˆ˜ ์žˆ์œผ๋‚˜ ์ตœ์ข… ์ž…์‚ฌ์ง€์›์„œ ์ œ์ถœ์ด ๋ถˆ๊ฐ€ํ•˜๋ฉฐ, ์ง€์›ํ•˜๊ธฐ๋ฅผ ๋ˆ„๋ฅด์‹œ๋ฉด ๋™์˜ํ•จ์œผ๋กœ ๊ฐ„์ฃผํ•ฉ๋‹ˆ๋‹ค.

    Location & Eligibility

    Where is the job
    โ€”
    Location terms not specified
    Who can apply
    Same as job location

    Listing Details

    Posted
    July 14, 2026
    First seen
    July 14, 2026
    Last seen
    August 1, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    62%
    Scored at
    July 14, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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