Account Manager

ACG_3709_JOB Our client, who is a fast growing marketing agency in Vietnam, is looking for a qualified talent to join their firm. Serve as the daily point of contact for clients at working and department levels, ensuring client inquiries and requests are responded to within the same day. Receive client briefs and translate them into clear internal briefs for the KM team, with sufficient information for execution without repeated clarification. Prepare and send contact reports within 24 hours after each meeting. Maintain the Work-in-Progress (WIP) tracker for assigned client accounts, update it weekly, and follow through on each task until completion. Act as the final quality-control checkpoint before any materials are sent to clients, ensuring all names, figures, and agreed scopes are accurate. Work with the Project Manager to manage vendor costs under each contract. Coordinate with the Account Serving team on tender documents, contracts, acceptance documentation, and timely payment collection. Develop 12-month plans for assigned client accounts and identify opportunities for new scopes of work and contract renewals. Coach and support Account Serving team members. Immediately escalate to management any issues related to legal risk, information security, or reputational risk. Requirements At least 5 years of account management experience in a creative agency, IMC agency, or communications company, including a minimum of 2 years managing clients at Account Manager level or equivalent. Proven experience directly serving at least one financial-sector client, including banks, card organizations, e-wallet companies, finance companies, or insurance companies, for at least 12 consecutive months. Hands-on experience managing project budgets involving third-party vendor costs, as well as preparing acceptance and payment documentation for large corporate clients. Ability to independently prepare contact reports and clear one-page briefs. Strong Vietnamese writing skills, at a standard suitable for documents sent to department heads at a bank. Ability to read and understand English documents is required; conversational English is an advantage when working with international card organizations. High level of confidentiality and professional discretion. Candidates should be able to provide a reference from their direct supervisor at their most recent employer. Contact: Quynh Anh Nguyen Due to the immense number of applications, only shortlisted candidates will be contacted.