~22d ago

Lexus BDC Sales Manager

SalesSales Manager

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Quick Summary

Key Responsibilities

inbound and outbound calls, internet leads, chat, and text Hire, schedule, coach, and hold BDC representatives accountable to monthly goals Set, confirm,

Technical Tools

SalesSales Manager

Responsibilities

~1 min read

→Lead daily BDC operations: inbound and outbound calls, internet leads, chat, and text
→Hire, schedule, coach, and hold BDC representatives accountable to monthly goals
→Set, confirm, and recover appointments; improve show rate and conversion
→Respond to OEM, website, and third-party leads with urgency and a luxury tone
→Keep CRM records complete and follow-up processes consistent
→Monitor KPIs: contacts, appointments set, shows, sold units, service retention, and CSI
→Coordinate clean handoffs with Sales Consultants, Sales Managers, Service Advisors, and the Service Manager
→Support online merchandising accuracy where it affects lead quality
→Train the team on scripts, product talking points, and Lexus brand representation
→Protect guest experience from first contact through showroom or service drive

3–5 years automotive BDC, internet sales, or dealership BDC experience; management preferred
Luxury or high-line experience a plus
Proven results in appointment show rate, lead conversion, and team coaching
Strong written and verbal communication; professional, guest-ready presence
Data-driven; comfortable with daily/weekly performance reporting
Proficient with dealership CRM (preferably E-Leads)
Organized, accountable, and effective in a fast-paced store
Valid driver’s license