Enterprise Account Manager

• →Onboarding new clients.
• →Evaluating and analyzing customer needs.
• →Cultivating healthy customer relationships.
• →Managing customers product and service orders.
• →Identifying upsell opportunities and growing strategic accounts.
• →Managing customer contract renewals.
• →Promoting customer loyalty and building trust and transparency with clients.
• →Acting as a customer advocate by re-engaging customers who seem to be inactive.
• →Maintaining client retention.

• 2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies.
• Experience working in shipping logistics is a plus. 
• Success in optimizing products and services based on client needs.
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
• Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
• Bachelors’ Degree in a related field preferred.
• Strong communication skills.
• A passion for data-driven insights.
• A solutions-oriented, customer-service and can-do attitude.

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice. 
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.