AU Account Manager (018-1376)

​​Looking for Philippines-based candidates

• →Manage relationships with existing members, including regular communication and follow-ups.
• →Build a consistent approach to member engagement and identify opportunities to increase involvement and support renewals.
• →Understand member needs, interests, and priorities and follow up on relevant opportunities.
• →Communicate confidently with senior stakeholders across the payments industry.
• →Maintain accurate member records, contacts, and engagement activity in relevant systems.
• →Use Zoho Backstage to manage member and event information, including attendee lists and RSVPs.
• →Support member events, roundtables, and communications as needed.
• →Manage emails, follow-ups, and member enquiries professionally and on time.
• →Use tools such as Google Workspace, Microsoft 365, Slack, and Asana to manage communication, tasks, and information.
• →Work independently, manage priorities, and make sound decisions without close supervision.

• At least 3 years of experience in account management, relationship management, customer success, membership, client services, or a similar role.
• Strong relationship-building and communication skills, with confidence speaking to senior professionals.
• Excellent written and verbal English.
• Strong organisation, attention to detail, and follow-through.
• Good judgement and a professional approach when dealing with members and external stakeholders.
• Proactive, self-motivated, and comfortable working independently in a remote environment.
• Comfortable using CRM, membership, event management, and productivity tools.
• Experience with Zoho Backstage is an advantage.
• Experience in payments, fintech, financial services, or an industry association is an advantage.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)