Service Sales Consultant

As a PSA Service Sales Representative, you will be responsible for driving the growth of our service business by developing and securing new service agreements with medium to large-sized customers. You will build and maintain strong relationships with key decision-makers, typically at director level, to understand their business challenges and identify opportunities to provide technically complex service solutions. Working within an established territory, you will manage both new business development and the expansion of existing customer accounts, delivering sustainable revenue growth while ensuring high levels of customer satisfaction. This role requires a consultative sales approach, strong commercial acumen, and the ability to manage medium to long sales cycles across a diverse portfolio of service offerings.

• Identify, develop, and secure new PSA service opportunities within assigned accounts and territories.
• Build and maintain strong relationships with customer stakeholders, including director-level decision-makers.
• Develop a deep understanding of customer operational and business requirements to position tailored service solutions.
• Present and negotiate complex service agreements while balancing customer needs and business objectives.
• Manage the full sales cycle from opportunity identification through proposal development, negotiation, and contract close.
• Expand existing customer relationships by identifying cross-sell and upsell opportunities within the service portfolio.
• Collaborate with operations, technical, and service delivery teams to ensure successful customer outcomes.
• Maintain an accurate sales pipeline and forecast using company CRM tools.
• Achieve or exceed assigned sales targets, revenue goals, and margin objectives.
• Stay informed about market trends, competitor activities, and industry developments to support business growth.

• Proven experience in business-to-business (B2B) sales, preferably within service, technical, or solutions-based environments.
• Demonstrated success managing medium to long sales cycles and achieving sales targets.
• Strong relationship-building skills with experience engaging senior-level stakeholders.
• Excellent consultative selling, negotiation, and presentation capabilities.
• Ability to understand and communicate technically complex solutions.
• Strong commercial and financial awareness.
• Excellent communication and influencing skills.
• Proficiency with CRM systems and sales performance reporting.
• Valid driving licence and willingness to travel within the assigned territory.

• Experience selling service agreements, maintenance contracts, or recurring revenue solutions.
• Knowledge of building technologies, industrial services, HVAC, fire, security, or related technical sectors.
• Experience working with medium to large enterprise customers.
• Degree or equivalent qualification in Business, Engineering, or a related discipline.

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we help customers achieve their sustainability and operational goals while creating smarter, healthier and more resilient environments.

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