Strategic Account Executive (SAE)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

As the Strategic Account Executive (SAE), you'll serve as the primary relationship manager and strategic advisor for the FEP Mail Order business. You will be accountable for client satisfaction, operational performance, contractual compliance, and the execution of strategic initiatives that enhance member experience and deliver value to FEP.

You'll partner with leaders across Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product teams to drive performance, resolve complex issues, and ensure successful delivery of contractual obligations. This position requires strong executive presence, strategic thinking, and the ability to influence cross-functional teams in a highly matrixed environment.

• →Serve as the primary point of contact for FEP Mail Order operations and strategic initiatives.
• →Build and maintain trusted relationships with client stakeholders and internal leadership.
• →Lead business reviews, operational discussions, and executive-level presentations.
• →Monitor and drive operational performance, contractual commitments, service guarantees, and client deliverables.
• →Partner across business functions to resolve complex issues, mitigate risks, and ensure continuity of service.
• →Translate operational, financial, and performance data into actionable business insights and client recommendations.
• →Identify opportunities to improve member experience, operational efficiency, and client value.
• →Support implementation of new products, programs, and technology solutions impacting the Mail Order business.
• →Lead audit, compliance, and governance activities in support of contractual obligations.
• →Drive strategic initiatives from planning through execution while ensuring stakeholder alignment and accountability.

To be a candidate for this role you will possess the following:

• →Strong analytical, financial, project management and problem-solving capabilities.
• →Excellent written, verbal, and presentation skills.

• 7+ years of account management, healthcare, PBM, pharmacy operations, or client-facing leadership experience.
• Experience managing large, complex accounts, preferably within government programs, health plans, or Fortune 500 organizations.
• Demonstrated experience leading cross-functional initiatives and influence stakeholders without direct authority.
• Experience presenting to executive audiences.

• PBM, Mail Service Pharmacy, or healthcare operations experience.
• Knowledge of government healthcare programs and regulatory requirements.
• Experience managing contractual performance guarantees, audits, and governance programs.
• Proven success leading large-scale operational or strategic initiatives.

• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent experience.

The typical pay range for this role is: