KEY ACCOUNT SPECIALIST HEMATOLOGY (Maternity Leave Cover)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

The Key Account Specialist manages sales and commercial activities within the assigned territory, develops trusted relationships with healthcare professionals and key opinion leaders, and identifies opportunities that support patient access and business objectives. The role applies a customer-centric, insight-driven approach while maintaining the highest standards of quality, compliance and accountability.

Account and stakeholder management

·       Develop and maintain trusted relationships with a portfolio of key opinion leaders and healthcare professionals across assigned accounts.

·       Act as a communication link between key external stakeholders and internal cross-functional teams.

·       Understand stakeholder roles within each account, classify and target customers appropriately, and plan activities based on account dynamics.

·       Identify new customers and opportunities and support the development of new professional relationships.

·       Address customer questions, issues and complaints promptly and appropriately to maintain trust.

Territory and commercial execution

·       Prepare, conduct and follow up customer visits; plan visit frequency in line with customer categorization and business priorities.

·       Maintain accurate and timely activity records in iCONNECT and keep customer and targeting data current.

·       Deliver product and therapeutic-area presentations, organize compliant educational activities and represent the company at congresses and events.

·       Provide timely written and verbal reports requested by the Sales Manager and actively contribute to cycle and sales meetings.

·       Use the entrusted promotional budget responsibly, remain within approved limits and maintain accurate administrative documentation.

·       Protect and maintain company assets entrusted to the role.

Market and therapeutic-area expertise

·       Maintain strong knowledge of the products, Hematology, relevant scientific literature, and applicable therapeutic and financing protocols.

·       Monitor the market and competitor activities, translate insights into actions and share relevant information with management and internal teams.

·       Participate actively in training and continuously strengthen product, account and market capabilities.

Quality, safety and compliance

·       Complete work accurately, on time and in accordance with company procedures, healthcare laws, regulations and SOPs.

·       Meet safety-reporting requirements, including timely adverse event (AE) and product quality complaint (PQC) reporting, in line with company policies and SOPs.

·       Understand and comply with Healthcare Compliance & Integrity and Legal requirements when planning and executing daily activities and projects.

·       Maintain inspection readiness, including personal training compliance, an up-to-date CV and an individualized job description.

·       Demonstrate ethical behavior aligned with Our Credo and maintain the highest standards of quality, compliance and accountability.

·       University / Bachelor’s degree or equivalent; a relevant medical, pharmacy or life-sciences discipline is preferred.

·       At least 2 years of experience in the ethical promotion of innovative treatment options.

·       Experience in pharmaceutical sales and in developing solutions based on customer needs.

·       Professional experience in the pharmaceutical business environment; Hematology and/or Oncology experience is a strong advantage.

·       Native Bulgarian and fluent spoken and written English.

·       Excellent communication, presentation, active-listening and business-writing skills.

·       Strong customer focus, commercial and market understanding, analytical and numerical skills, organization and problem-solving ability; knowledge of the Bulgarian hematology landscape and key treatment centers is an advantage.

·       Result-oriented and proactive approach, sense of urgency, openness to innovation and change, and willingness to challenge the status quo constructively.

·       High ethical standards, integrity and compliance with healthcare laws, regulations and company procedures.

·       Good computer skills and a valid driving licence; ability to travel extensively across the territory.

Living Our Credo

Demonstrate Credo-based decision-making, collaboration, ethical conduct, quality, compliance and accountability.

Connect

Develop deep customer and market insights, cultivate external partnerships and collaborate effectively across the company.

Shape

Translate insights into valuable solutions, anticipate change, challenge the status quo and manage appropriate risks.

Deliver

Take personal accountability, act with speed and agility, and balance short- and long-term priorities.

Lead

Take ownership of personal development, support an inclusive environment and engage in transparent, constructive conversations.