Account Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire Role Purpose: The purpose of this role is to manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income and ensure we are delivering on customer goals. This role will work with stakeholders across our Examinations business to sell solutions covering our Examinations products and work closely with different stakeholder groups during solution design, proposal/bud development and through delivery. They will be the key point of contact for the B2B Accounts they manage, internally and externally. Main Accountabilities: Strategy and/or Planning Contribute to the development and execution of B2B sales strategies within an assigned territory, supporting revenue growth and business objectives. Use market insights and performance data to inform business planning, sales priorities, and income targets. Business Development Identify, develop, and secure new business opportunities through prospecting, networking, and tender monitoring. Manage the sales pipeline from lead generation through to proposal development, negotiation, and contract close, working collaboratively with internal teams to deliver customer-focused solutions. Support marketing initiatives that drive lead generation and business growth. Achieving Sales Targets Take ownership of achieving agreed sales and revenue targets by managing opportunities effectively and ensuring a seamless customer experience throughout the sales cycle. Lead solution development, coordinate stakeholder input, negotiate commercial agreements, and recommend improvements that enhance sales performance, operational efficiency, and service quality. Relationship and Stakeholder Management Serve as the primary contact for assigned customers, building strong relationships that support customer satisfaction, retention, and growth. Develop and implement account plans, coordinate cross-functional account teams, and identify opportunities to expand customer relationships through additional British Council products and services. Analysis and Reporting Maintain accurate customer and opportunity data within CRM and business systems. Monitor sales, delivery, and retention performance, providing data-driven insights that support decision-making, continuous improvement, and the achievement of business objectives. Managing Self and Others Coordinate activities across internal teams and external stakeholders to ensure efficient delivery of services and customer solutions. Monitor progress against agreed standards and timelines, while promoting collaboration, knowledge sharing, and best practice across the organisation. Role specific skills • High-level sales and negotiation skills • High-level stakeholder management skills • Project Management skills • Proficiency in Microsoft office programs Knowledge and Experience Minimum/essential • 3+ years of sales experience to include some experience of B2B sales • Familiarity with Salesforce or use of similar CRM • Proficiency in Microsoft office programs Desirable • Solution-sales experience in large sectors (e.g financial services, media, pharmaceuticals tourism, government sector etc) Qualifications • Sales or Marketing qualifications • University degree or equivalent in a relevant subject or discipline Languages Essential: • English level at C1 speaking and writing Closing Date: Applications will close at 21:59 PM UK time on Monday, 26 October 2026 Please note that candidates must have the pre-existing, legal right to work in Nigeria, at the time of application. Important information: Location: Abuja, Nigeria Contract Type: Indefinite Pay-band: 6 A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org