Content & Channel, Manager

Australia - New South Wales - Sydneymid

SalesChannel Manager

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Quick Summary

Overview

Role Summary The Content & Channel Manager is responsible for developing, coordinating, and executing omnichannel content strategies aligned with Pfizer’s brand, customer engagement goals,

Technical Tools

SalesChannel Manager

Responsibilities

~1 min read

Partner with Marketers, GTM Excellence, and other commercial roles to develop integrated, market-specific omnichannel strategic plans.
Translate omnichannel strategies and tactics into actionable content plans.
Provide guidance on orchestrating channel usage by customer type to enhance experience and engagement.

Advise brand teams and content creators on designing, producing, and delivering content optimized for different channels and customer segments.
Support & develop localization of global content and ensure it aligns with local needs and regulatory requirements.
Manage timelines, reviews, and approvals to ensure high-quality, compliant content delivery.

Provide best practice guidance on channel mix, analytics utilization, and effective use of SEO/SEM strategies or PfizerPRO.
Monitor performance and customer journeys to identify gaps, content opportunities, and areas for improvement.
Introduce marketers on A/B testing, enabling rapid iteration and customer feedback-based optimization.

Build omnichannel content creation capabilities across marketing teams.
Support the development and dissemination of omnichannel (integrated channel planning) best practices and frameworks in collaboration with global and regional teams with guidance of omnichannel Insights Lead.
Audit content proposals and provide recommendations to ensure alignment with omnichannel strategy.

Align with internal stakeholders across marketing, digital, medical, legal, compliance, and external agencies (e.g., CoLab) to support seamless content execution.
Act as a trusted advisor to local markets, providing hands-on support for integrated execution tailored to customer needs.

Ensure all content complies with internal policies, industry standards, and legal regulations (e.g., e-permission, industry code of conduct)
Manage operations related to omnichannel deployments, including customer data permissions and platform compliance.

Thrive in complex, fast-paced environments by showing agility, ownership, and initiative.
Proactively bring new ideas and marketing innovations to improve content strategy and customer engagement effectiveness.

Requirements

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Bachelor’s degree or higher
Strong skills in design thinking, planning, and project management
Strong strategic thinking and analytical capabilities
Effective facilitation and stakeholder management skills (Experience working in Agile / SCRUM methodology is preferred)
Highly detail-oriented with strong organizational skills to effectively manage multiple tasks and meet deadlines
Eagerness to learn and grow in the omnichannel marketing landscape
Ability to support communication initiatives, foster a growth mindset, and contribute to marketing team transformation and innovation with change management
Strong team player with excellent communication and interpersonal skills (Experience working in managing complex, cross-functional projects and agency relationships is preferred)
Familiarity with tools such as Adobe Analytics or Tableau is a plus, but not required.
Tech-savvy, with hands-on experience using various digital tools, including Marketo and the Adobe Suite.
High level of integrity with sound decision-making and strong ethical standards.
Fluency in English