Service Writer/Inside Sales Representative

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits:

• Competitive compensation: $22 to $45 per hour (commission & bonuses may also apply)
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts, and mechanical services

• →Creating work orders and arranging bookings and communicating them to the technicians
• →Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• →Provide proactive calls to customers to determine their satisfaction level with the service they have received
• →Recommend tire service, specialty tire service, wheel and mechanical service to customers
• →Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• →Keep promotional material updated in the showroom.
• →Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• →Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• →Assist in inventory management through documentation processes and annual inventory counts

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

We use automated technology-assisted tools to help streamline our hiring process. These tools operate under strict privacy and fairness standards. Final decisions are always made by our hiring teams.