Business Development Officer / Assistant

Key Responsibilities

• Manage appointment bookings, rescheduling, and cancellations through a dedicated hotline for insurance clients, ensuring timely access to care and a seamless patient experience;
• Handle customer enquiries at the front desk and provide excellent customer service. Provide accurate information on hospital services, insurance services, pre-authorisation, claims documentation, and billing matters. Ensure a seamless and positive patient experience by addressing enquiries promptly and professionally;
• Answer inbound calls and deliver excellent customer service by responding to patient enquiries in a professional, courteous, and timely manner;
• Deliver concierge services, including patient reception, registration support and personalized assistance with insurance related enquiries and processes;
• Coordinate closely with clinical and insurance teams/ partners to facilitate efficient scheduling and address enquiries, and provide personalized support throughout the patient journey;
• Maintain accurate records of customer interactions and ensure compliance with service standards and procedures; and 
• Perform any other duties as assigned by supervisor(s). 

Job Requirements

• Holder of a Bachelor Degree, preferably in Business Administration, Marketing and Communications or related disciplines
• At least 1 year’s relevant working experience; non-degree holders with 2 years’ relevant working experience will also be considered
• Knowledge in insurance field or prior experience in healthcare industry is preferred
• Team player and able to work independently and under pressure
• Good command of both spoken and written English, Chinese and Mandarin
• Proficient in MS Office applications
• Fresh graduates are also welcome to apply for the Business Development Assistant position

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3-year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Closing Date

17 November 2026

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be kept for a period of 12 months from the application closing date, and will be destroyed thereafter.