HIF Account Manager

• Assist the Executive Director in the daily administration of eight Health Insurance Funds and one County Insurance Commission Health program.
• Support ongoing Fund operations and provide administrative and strategic assistance on special projects and priority initiatives.
• Serve as a professional resource to internal teams, brokers, vendors, commissioners, and regulators in support of effective Fund operations and long-term stability.
• Perform additional duties as delegated by the Public Sector Practice Leader, Executive Director, and Fund Commissioners/Executive Committee.

• Attend all Executive Committee meetings.
• Partner with the Executive Director to present reports and respond to Committee questions and requests.
• Identify meeting takeaways, document action items, and coordinate with appropriate team members to complete follow-up activities.
• Support Committee needs before, during, and after meetings.

• Coordinate the underwriting process for prospective new members by facilitating communication among producers, the data team, underwriting, and the Executive Director.
• Review and update submissions with the underwriter and Executive Director.
• Verify rate accuracy and confirm that premium levels align with underwriting determinations.
• Provide missing rate records and other required underwriting information.
• Assist the Executive Director with new Fund feasibility studies and related implementation processes.

• Work with the Executive Director, Systems Analyst, data team, actuary, and underwriting team throughout the annual budget process.
• Gather, review, validate, and finalize budget-related reports.
• Coordinate with the actuary to obtain projections and assist in determining appropriate claim budgets.
• Evaluate RFP responses related to expense lines.
• Partner with the Executive Director to present budgets and funding options to the Finance Committee and Executive Committee.
• Assist members in understanding budget assumptions, assessments, and related financial impacts.

• Serve as a resource to Accounting by communicating member activity, terminations, financial changes, professional fee updates, and other relevant information.
• Review Financial Fast Tracks and verify accuracy.
• Request, provide, and reconcile necessary reports and information with Accounting.
• Work with Fund Treasurers and Accounting on accounts receivable and accounts payable matters.
• Partner with the Executive Director to determine appropriate incurred but not reported reserves.

• Coordinate with the Systems Analyst following budget adoption to develop rates that generate the required premium.
• Troubleshoot rate errors and inconsistencies and ensure final rate accuracy.
• Submit accurate rates to the enrollment system provider.
• Assist the Systems Analyst with rate audits.
• Keep internal stakeholders informed of renewal progress and status.
• Provide rates to brokers and the Operations Manager throughout the year, as needed.
• Correct rate errors and respond to rate-related inquiries.

• Define the desired scope of services for RFPs.
• Develop and manage the RFP timeline.
• Review submissions for compliance with requirements.
• Present RFP results and recommendations to the Contracts Committee and Executive Committee.

• Work with the Wellness Committee to determine the annual wellness budget.
• Develop and maintain wellness grant guidelines and approved expense parameters.
• Prepare a wellness budget based on member requests and present recommendations to the Wellness Committee.
• Respond to grant requests, requested changes, and approved wellness expenses.
• Assist brokers with wellness grant program administration and communication.

• Prepare required resolutions, the Risk Management Plan, and the Cash Management Plan.
• Serve as Chair when needed to conduct reorganization meetings and facilitate the voting process.

• Partner with the Executive Director to present and recommend surplus retention goals and dividend availability.

• Respond to broker requests and service needs in a timely and professional manner.
• Respond to legislative changes affecting Fund operations.
• Coordinate responses to state inquiries and requests.
• Coordinate OPRA requests within statutory deadlines.
• Support internal audits and state examinations by gathering documentation, reviewing materials for accuracy, and responding to requests.

• Mentor, delegate to, and oversee the work of the Assistant Account Manager.
• Assist the Executive Director in the oversight, negotiation, and preparation of Fund Professional contracts.

• Attends various meetings weekly, monthly, quarterly and yearly at both Conner Strong and client facilities.
• Available as on-call contact outside regular working hours
• Other duties as assigned

• Minimum of 5 years of middle market and/or large group Employee Benefits service experience gained from a leading brokerage or consulting firm strongly preferred.
• Experience in the analysis and design of Health & Welfare plans. Strong technical knowledge and the ability to effectively develop strategies and negotiate appropriate placements in the marketplace.
• Demonstrated knowledge of both self-insured and fully insured plans.
• Experience with both private and public sector clients.
• Experience in plan cost analysis, claim analysis and reconciliation and evaluation of financials.
• In-depth knowledge of compliance and benefit plan regulatory issues.
• Ability to develop and manage key relationships at all levels within the EB/Conner Strong organization as well as with outside clients and carriers; flexible in dealing with others.
• Excellent organizational, communication, decision-making, interpersonal, collaborative and consultative skills; proven ability to multi-task under pressure
• Ability to negotiate, influence and meet deadlines with minimal support from supervisor
• Strong business acumen; proven leader with the ability to develop and manage key internal & external relationships.
• Proficiency in MS Office (Word, Excel, PowerPoint, Access).
• Bachelor's degree or equivalent business experience required.

• Authorized to work in the United States on a full-time basis without Company sponsorship.

Office environment with moderate noise level; Able to work flexible hours and travel to other Conner Strong buildings and client work sites on a regular basis

Salary for this position ranges from $75,000.00 - $100,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

 Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

#LIHYBIRD