Senior Client Solutions Manager

Annual Salary: $155,000

Hybrid Postion: Requires 10-20% travel

The Senior Client Solutions Manager is a leader across a portfolio of regional accounts, acting as an enterprise-level trusted advisor who drives macro-level strategic alignment, sustainable account expansion, and transformative value creation. This senior role elevates regional performance by proactively partnering with executive client stakeholders to anticipate industry pressures, shape long-term business strategies, and sponsor scalable innovations. The Senior Client Solutions Manager balances executive client relationship management, multi-segment operational governance, and advanced organizational leadership to optimize regional profitability, mentor Client Solutions Managers and client service teams, and deliver measurable return on investment.

• →Proactively audit client environments to sponsor, design, and execute scalable innovations, integrating advanced technologies and operational efficiencies to deliver measurable client value and return on investment (ROI).
• →Direct the strategic development and expansion of client accounts, transforming client relationships into enterprise-level trusted advisor partnerships and maximizing profitability across accounts.
• →Forge and maintain high-level strategic partnerships with C-suite and senior client decision-makers to anticipate industry pressures, shape long-term business strategies, and align CBPS capabilities with client macro goals.
• →Identify service expansion opportunities, contribute to complex proposal development, and oversee contract negotiations and renewals across accounts within assigned scope of responsibility.
• →Accountable for account P&L performance against budgets, and the design and enforcement of robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• →Deliver executive presentations to demonstrate ongoing value, mitigate risk, and enhance client visibility.
• →Lead, mentor, and develop Area Managers and/or client service teams, fostering a high-performing culture rooted in continuous improvement, professional development, and data-driven operational excellence.

• 10% - 20% travel required; driving as needed
• Occasional client entertainment after normal business hours, including dinners and events

• Work independently and interface internally with the client to accomplish objectives.
• Excellent communication skills
• Show initiative and utilize good judgment and decision-making skills
• Utilize discretion in the method and content of required reporting to fulfill objectives in a timely manner

• MBA or Bachelor’s degree with MBA-equivalent experience and competency

• 5 - 7 years’ management and service industry experience, with experience in management, project coordination, business process and organizational workflows
• 4+ years’ experience supervising staff in a similar functional area

• Previous P&L responsibility, prior experience in a customer service environment
• Experience interfacing with executive-level customer contacts 
• Experience providing immediate response and remediation to escalated client and Senior Management concerns
• Strong knowledge of data analysis and reporting

• Strong experience in Microsoft Word, Excel, PowerPoint and Visio
• Experience creating computer-based reports and analyzing data