CPT-10862 Community Support Virtual Assistant

• →Answer incoming company phone calls in a professional and courteous manner.
• →Document key details from calls and route requests to the appropriate team members.
• →Monitor and respond to general company email inquiries.
• →Maintain organized communication records and notes within internal systems.
• →Ensure inquiries are handled promptly and accurately.

• Provide friendly and professional assistance to homeowners, association boards, vendors, and internal staff.
• Address basic inquiries related to community association services.
• Apply problem-solving skills to resolve simple issues when possible.
• Escalate complex matters to the appropriate internal team members.

As the VA gains experience in the role, they may also assist with:

• →Posting HOA financial reports and documents to community websites.
• →Coordinating architectural review submissions and committee notifications.
• →Managing reservations for community amenities.
• →Monitoring vendor work orders and sending follow-up reminders.
• →Tracking vendor insurance documentation and compliance.
• →Processing tenant and lease-related documentation.
• →Assisting with delinquent account follow-up tasks.
• →Distributing new owner reports to association boards.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 1–2+ years of experience in customer service, administrative support, or virtual assistance preferred.
• Excellent verbal and written English communication skills.
• Strong phone etiquette and ability to communicate professionally with clients and vendors.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and prioritize requests effectively.
• Comfortable learning new software platforms and internal systems.
• Reliable internet connection and a quiet workspace for handling calls.
• Positive attitude and strong team-oriented work ethic.

Communication:

• Gmail
• Zoom

Office & Productivity:

• Microsoft Word
• Microsoft Excel
• Google Calendar

Property Management / CRM

• CINC (training provided)
• Other association management platforms

• Contracted Hours per Week: 15 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: 9 AM to 12 PM EDT

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 9 AM-1 PM EDT
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: Community Support Team
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A–C (Good English comprehension, communication, speaking, and writing required
  
• REGION PREFERENCES: Any