Administrative Assistant (Austin)

Join Commission Appeals as an Administrative Assistant.

WHO WE ARE:
The Commission Appeals department supports the three Commissioners of the Texas Workforce Commission in resolving administrative appeals related to Unemployment Insurance, Wage Claims, and other programs administered by TWC. We do this by receiving higher authority administrative appeals, recommending resolution of these appeals, administering the Commissioners’ weekly docket, and disseminating decisions made by the Commissioners. This position is located at 101 E. 15th St., Austin, Texas.

WHO YOU ARE:
The ideal candidate will have good organizational skills with strong attention to detail and the ability to handle multiple priorities while meeting strict deadlines. Must possess a positive take-charge attitude, strong analytical skills, diplomatic communication skills, the willingness and ability to adapt, an advanced understanding of the laws related to programs administered by TWC, and the ability to work rapidly with accuracy.

WHAT YOU WILL DO:
The Administrative Assistant IV performs advanced (senior-level) administrative support work. Work involves coordinating the disseminating of information, developing filing systems, and coordinating internal administrative support work. May provide guidance to others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
- Coordinate administrative operations and manage complex case assignments for a large team.
- Partner with management and staff to ensure departmental goals are met.
- Manage multiple staff assignment programs concurrently with high attention to detail.
- Utilize SharePoint and Excel to maintain organized, up-to-date records and files.
- Utilize Appeal Status, MainFrame and ADA program to facilitate assignment.
- Triage incoming cases by identifying key issues and delegating to the appropriate staff.
- Generate weekly performance reports.
- Update and refine Standard Operating Procedures (SOPs) to reflect current best practices.
- Execute ad-hoc projects and management requests as needed to support the department.

YOU QUALIFY WITH:
- One year of full-time in-service TWC experience classified as an Administrative Assistant III with regular status will satisfy the minimum qualifications.
- Three years of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records and reports.
- Relevant academic credits may be applied toward experience qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Experience with Texas Unemployment Compensation Act
- Experience with TWC Appeal Status, MainFrame and ADA programs.
- Demonstrated experience coordinating or planning administrative functions.
- Demonstrated experience developing and maintaining Excel spreadsheets.
- Excellent communication skills.

Applications should be accurate, complete, concise, and targeted for this position. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Incomplete applications may not be considered.

YOU GAIN:
- A Family Friendly Certified Workplace
- Competitive salary: $4,282.49/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance - Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. 
- Optional Benefits such as dental, vision, and life insurance
- Paid time off, including time for vacation, sick and family care leave.
- Employee Assistance Program (EAP) services
- Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Legal.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.