Administrative Assistant- Lumina

United States·San FranciscoRegular Full-Timemid

OtherAdministrative AssistantAdministratorAdministration & Office Support

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Quick Summary

Overview

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984,

Technical Tools

OtherAdministrative AssistantAdministratorAdministration & Office Support

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Summary

The Community Administrator supports the assigned Manager in the daily operations of the association, serving as a liaison for resident services, overseeing administrative functions, and assisting in supervising front desk and access control staff. This role ensures efficient office operations, supports community engagement efforts, and helps maintain compliance and service standards.

Compensation: $29.00- $31.00 Per Hour (Depending on Experience)

Schedule: Monday - Friday; 8:30 AM - 5:00 PM

Administrative Support:

Manage office operations including phones, correspondence, scheduling.

Process all new owner and tenant move-ins and move-outs.

Collect move-in and move-out fees and work closely with the loading dock supervisor to schedule and coordinate resident move dates

Maintain vendor files, contracts, insurance certifications, and association records.

Draft and distribute community communications, email blasts, and notices.

Prepare and distribute a weekly move-in and move-out report to staff and the Board.

Provide vehicle registration forms to the valet team for processing resident vehicles.

Architectural Review:

Assist residents with the Architectural Application (sending out initial application to residents along with supporting docs) including collecting required documentation.

Attend committee meetings.

Communicate with homeowners on application status and manage related documentation.

Schedule inspections and track architectural deposits/refunds.

Accounting Support

Process service-related payments, invoices, and amenity rentals.

Other Duties:

Generate work orders.

Maintain updated staff and resident contact lists.

Maintain a log of service repairs, coordinate inspection dates with the engineering team.

Other duties the General Manager may see fit

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.

Must have a minimum of a High School Diploma or equivalent. Bachelor's Degree preferred.

A minimum of 2 years of related experience in property management, hospitality, or similar field preferred.

Strong organizational and communication skills.

Proficiency in Microsoft Office and comfort with internal systems (SharePoint, community platforms).

Ability to multitask, resolve conflicts, and provide excellent customer service.

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence