Enterprise Account Manager - Tokyo, Japan

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Supply is a team of creative entrepreneurs that develop solutions for Agoda’s accommodation partners and promote Agoda’s top and bottom-line growth. We design tailored business and product solutions with our partners and help them generate measurable value. Members of our team are empowered and supported to grow their market(s) or accounts. We develop win-win relationships and leverage Agoda’s unique accommodations portfolio and tech solutions to bring our partners the advantages they seek. Utilizing our strong brand and resources, we roll out new product to increase the visibility of Agoda, introduce more travelers to our great products and service and deliver significant revenues to the overall business. 

As a Enterprise Account Manager your key objective is to grow the coverage and quality of Agoda’s supply network by remotely managing a portfolio of hotel partners in Japan. You will build and maintain long-term strategic partnerships with hotel partners, acting as a trusted advisor to support their business growth while driving mutual success. You will be responsible for maximizing partner engagement, driving portfolio performance, and improving supply metrics through digital-first account management at scale.

This role is ideal for individuals who enjoy building long-term business relationships, acting as a trusted partner to clients, and driving sustainable growth through collaboration and strategic partnership management.

• Identify, pitch and build new supplier relationships for Agoda focusing on the B2B and wholesale market.
• Introduce and explain the strategic benefits of the new B2B solution product.
• Grow bookings, revenues and gross profit of assigned hotel partners through long-term relationship building and strategic partnership development.
• Using data to develop business solutions and maximize Agoda’s accommodation availability, content competitiveness and business growth for hotel partners.
• Evaluate existing partnerships and develop strategic account plans to strengthen partner relationships, identify growth opportunities, and optimize performance. Identify, prioritize, negotiate, contract and onboard non-participatory hotels, ensuring favorable terms and conditions.
• Build trusted, long-term relationships with hotel partners by understanding their business objectives and aligning Agoda’s solutions to support their growth.
• Formulate project ideas, determine where opportunities exist and implement new approaches.
• Work in a data-driven environment.
• Research and troubleshoot rate and availability issues to help hotels maximize their booking performance; e.g., problems with connectivity, rate mapping, extranet management, etc.
• Prepare pitch presentations and materials.
• Manage regular weekly/monthly supplier and internal reports.

• Minimum 5 years’ experience in account management, business development, partnership management, or supply/e-commerce roles.
• Strong relationship-building and stakeholder management skills with the ability to influence both external partners and internal stakeholders.
• Think out-of-the-box to develop and implement solutions for unique challenges when negotiating with hotel partners.
• Ability to drive insights out of data and articulate the findings.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• A team player with a professional “get it done” attitude and work ethic.
• Strong prioritization and planning skills; must be comfortable with making trade-offs.
• Curiosity to learn and willingness to try new approaches. Comfortable in a two-way feedback culture.
• Adapts well to and is energized by change.
• Proven ability to develop and maintain strategic partnerships, balancing partner needs with business objectives to create long-term value.

• B2B and wholesale markets experience preferred.
• Experience in hotel or travel industry, especially OTA channels preferred, but not necessary.
• Experience managing strategic partner relationships and driving business growth through consultative account management.

#Japan #Tokyo 

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At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.