Operations Assistant

Good Shepherd Hospice, a member of Catholic Health, promotes the physical, emotional and spiritual well-being both of the person completing life’s journey and their family members, providing comprehensive and compassionate end-of-life care of the highest quality. Good Shepherd helps patients and their families live each day fully, focusing on quality of life, control of symptoms and the things that matter to them the most.

The Operations Assistant provides clerical and administrative support essential to the effective operation of Hospice Operations. This position is responsible for the creation, delivery, tracking, and maintenance of regulatory and operational documentation, including the timely preparation, delivery, and tracking of CMS Notices of Non-Covered Services for all hospice operations. The Operations Assistant ensures that required notices are accurately prepared, appropriately delivered, documented, and tracked in accordance with CMS regulations and organizational policies.

Additional responsibilities include but are not limited to coordinating the flow of paperwork, completing data entry, maintaining accurate records, and, supporting the director of patient services, facilitating communication with patients, physicians, and staff. The Operations Assistant also serves as a front-line response to calls directed to the hospice teams and supports the efficient management and communication of these calls.

The successful candidate must meet the following minimum requirements:

• Associate’s Degree or equivalent. Bachelor’s preferred.
• A minimum of two years office experience, preferable in a healthcare environment.
• Excellent organizational skills and attention to detail. Must be able to handle multiple tasks simultaneously
• Excellent communication and customer service skills
• Proficiency in Microsoft Office products. Electronic Medical Records experience preferred.

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics.  In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics.  In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.