Account Manager

The Account Manager is responsible for maintaining the post-sales relationship with our partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of their partners product service offering and utilization.

• →Provides support to the partners with a high attention to detail
• →Researches, analyzes, and documents findings
• →May coach and review the work of other team members
• →Manages and supports a pre-defined list of accounts, catering specifically to growth partners
• →Focuses on outbound, proactive calls to cultivate additional business within the partner base
• →Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business through a sell through approach
• →Maintains regular contact with several contacts at each Partner, learning more about Partner’s objectives, struggles and growth projections to increase product breadth
• →Meets pre-determined sales objectives based on quota attainment and business activity
• →Works in collaboration with departments to answer partners questions and resolve partner issues in a timely manner
• →Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
• →Conducts quarterly business reviews with partners to learn more about partner’s objectives, struggles, and growth projections to increase product breadth and partner satisfaction
• →Proactively manages renewal notifications and works to ensure partners continue to renew agreements
• →Uses forecast methodology to accurately manage existing pipeline
• →Ensures NPS/CSAT satisfaction results

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of successful sales initiatives typically obtained through advanced education and/or work experience
• Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
• Ability to provide world class customer service while finding opportunities to position sales of new and additional products and services
• Ability to effectively manage time and appropriately prioritize workload
• Organized, detail oriented, and self-motivated
• Familiar with MEDDIC/BANT Forecast Methodology
• Knowledge of Salesforce or other CRM’s

• Bachelor’s degree required in related field or equivalent business experience
• 3+ years of relevant experience
• Preferred: Experience with quota, account management, and technical capacities

• Remote/Hybrid/Onsite depending on location
• 0-10% travel may be required