Billing & Administrative Coordinator

At Excello BPO, we connect talented professionals with exciting opportunities to work with US-based companies. We are committed to building strong teams, supporting professional growth, and delivering exceptional service to our clients.

We are seeking a highly organized and detail-oriented Billing & Administrative Coordinator to support billing operations and provide executive-level administrative assistance to a US-based company.

This role combines billing coordination, customer account management, and administrative support.

The ideal candidate has experience in billing or accounts receivable, excellent organizational skills, and the ability to manage multiple responsibilities with accuracy and professionalism.

• Coordinate customer billing and invoicing processes.
• Review invoices and ensure accurate customer account information.
• Monitor failed or declined payments and follow up with customers.
• Assist with payment collections and overdue account follow-ups.
• Process approved account updates, renewals, and billing adjustments.
• Respond to customer billing inquiries through email, phone, and ticketing systems.
• Maintain accurate billing records and account information.
• Prepare billing reports and support financial tracking activities.

• Manage calendars, schedule meetings, and coordinate appointments.
• Organize inboxes, prioritize communications, and draft professional correspondence.
• Prepare meeting agendas, take notes, and track action items.
• Maintain organized digital files, documents, and spreadsheets.
• Coordinate follow-ups with internal teams, customers, and vendors.
• Assist with document preparation, reporting, and administrative tasks.
• Maintain internal trackers and support operational processes.
• Provide general administrative support to company leadership.

• 2+ years of experience in Billing, Accounts Receivable, or Bookkeeping Support.
• Previous experience as a Virtual Assistant, Executive Assistant, or Administrative Coordinator.
• Advanced English communication skills, both written and spoken.
• Strong proficiency in Microsoft Office 365, particularly Excel, Outlook, Word, and Teams.
• Experience working with billing platforms, accounting software, or payment processing systems.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, deadlines, and priorities.
• Strong communication and customer service skills.
• Ability to handle confidential financial and business information.

• Experience with HaloPSA, QuickBooks, ConnectWise, or similar billing platforms.
• Familiarity with CRM systems such as HubSpot or GoHighLevel.
• Experience supporting US-based companies or executives.
• Previous experience in IT, SaaS, or professional services environments.
• Knowledge of payment processing, customer renewals, and collections.

A reliable, organized, and detail-oriented professional who enjoys working with numbers, coordinating administrative processes, and supporting business operations.