Centre Operations Assistant

We have partnered with a privately owned Australian property group that manages the full lifecycle of their assets across development, construction, leasing, and day-to-day centre operations. Their portfolio spans retail, logistics, and residential across Sydney, and they are in the middle of a significant growth phase, with new stages of development actively underway. This is a business building momentum, and this hire is part of that.

The centre itself is expanding its tenancy mix, growing its foot traffic, and adding to its on-site team. For the right person, joining now means being part of something that is visibly taking shape around you, not inheriting a settled operation where everything is already figured out.

This is not a role where you sit at a desk and wait for work to come to you.

You will split your time between the management office and the centre floor. Each morning starts with a site walk. Then it is back to your desk to process invoices, raise purchase orders, or follow up a contractor. Then out again to check works have been completed to standard. The scope of what you touch is broader than most coordination roles: you will own operational reporting, support facilities coordination, handle accounts administration, and be the person who follows things through when others cannot.

The Centre Manager and Facilities Manager depend on this role to make sure nothing falls through the cracks. When it works well, the centre runs smoothly. When it does not, everyone notices.

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  Complete daily centre walks to assess trading, presentation, and safety, logging tenant requests, flagging issues, and following up until resolved

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  Act as the first point of contact for tenants and contractors, triaging what needs to go where and making sure it gets there

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  Raise purchase orders, check invoices, and prepare documentation for accounts payable

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  Coordinate contractor compliance including inductions, insurance checks, SWMS documentation, and sign-off that works meet the required standard

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  Prepare daily operational reports covering foot traffic, sales figures, and arrears activity

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  Support tenant lease obligations by following up outstanding sales figures, payments, and lease requirements

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  Assist with shop handovers, fit-outs, and defect inspections as the centre expands its tenancy mix

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  Cover the concierge desk as needed and serve as a calm, capable presence on the floor when things get busy

• Operational coordination experience from a fast-paced environment. Shopping centres, hotels, clubs, commercial property agencies, or residential property management are all relevant backgrounds

• Confidence working across both front-of-house and administrative tasks in the same day

• Solid Excel skills and the ability to pick up property management or operational software without hand-holding

• Clear, professional communication with tenants, contractors, and internal teams, both written and verbal

• The ability to manage competing priorities without losing accuracy, especially when the day changes without warning

• Experience with CRM, property management, or similar operational platforms is an advantage, though not essential

You enjoy having a wide remit. You do not need every task defined before you start, and you find it satisfying to be the person who follows through and gets things sorted.

You are comfortable with the reality that a shopping centre can shift from routine to high pressure in minutes. The Centre Manager put it plainly: a medical incident on the floor, a contractor who needs immediate sign-off, a tenant chasing an urgent response. These are not rare occurrences. They require someone who stays level-headed and knows how to escalate quickly and correctly.

This role will also suit someone who is content to do their job exceptionally well rather than climb at speed. There is scope for the role to grow as the business expands, but it will not suit someone who needs a defined promotion path to stay motivated. If you get satisfaction from doing the work properly, being relied upon, and building genuine relationships with the people around you, this is the right environment.

This role is not for you if:

• You prefer a structured, predictable desk environment

• You need tasks clearly defined before you act

• You want to limit your scope to the job description

• You need significant flexibility around hours or working arrangements. This is a full-time, on-site role with occasional weekend rostering

• Broader skills exposure than a typical coordination role. You will touch facilities, accounts administration, operational reporting, and tenant management, all in the same week

• A close on-site team where your contribution is visible and your work is noticed by the people who make decisions

• Direct access to senior leadership in a family-owned business, not a corporate structure with layers between you and the people who matter

• A business actively growing its portfolio, which means the role grows with it

• Annual performance bonuses tied to individual and business results

• One weekend day per month rostered, with time in lieu provided

$80,000 to $95,000 plus superannuation, depending on experience.