Senior Sales manager/The Westin Yokohama

• High school diploma or GED, with 2+ years of experience in sales, marketing, guest services, front office, or a related professional area.

2-year degree from an accredited university or college in Business Administration, Marketing, Hotel and Restaurant Management, or a related field; relevant work experience is preferred.

• Experience in hotel sales, group sales, catering, or event sales is preferred.

• Identify and develop new group and catering business opportunities.
• Proactively target accounts, markets, and customer segments with strong revenue potential.
• Develop and execute effective group and catering sales plans.
• Manage sales opportunities from initial inquiry through contract and handover.
• Create and sell creative group and catering events tailored to customer needs.
• Maximize revenue through upselling packages, food and beverage, and additional services.
• Monitor market trends, competitor activity, economic conditions, and supply and demand.
• Negotiate contracts and use effective selling skills to close business.
• Achieve individual and team revenue targets.

• Manage complex group and catering business while meeting high customer expectations.
• Build and maintain strong relationships with new and existing customers to generate repeat business.
• Conduct sales calls, client entertainment, FAM trips, trade shows, and other sales activities.
• Understand customer needs and recommend appropriate hotel services and solutions.
• Provide personalized service before, during, and after events to ensure customer satisfaction.
• Deliver exceptional service in line with hotel and brand standards.
• Develop customer loyalty and increase the hotel's share of business.

• Build strong relationships with key internal and external stakeholders.
• Work closely with Sales, Event Management, and other hotel departments to ensure smooth coordination.
• Collaborate with off-property sales channels and other sales teams to maximize business opportunities.
• Maintain effective communication throughout the sales and event process.
• Utilize available sales resources and administrative support effectively.

• Conduct hotel site inspections and presentations for potential customers.
• Prepare proposals, contracts, and customer correspondence.
• Ensure accurate and timely handover of confirmed business to the Event Management team.
• Support the operational aspects of confirmed business to ensure successful service delivery.
• Maintain accurate sales records and utilize internal systems and resources effectively.

• Strong sales and negotiation skills
• Excellent communication and interpersonal skills
• Customer-focused mindset
• Strong relationship-building skills
• Ability to identify and develop new business opportunities
• Creative approach to sales and event solutions
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Strong understanding of the hotel and hospitality industry
• Professional level of English communication is preferred

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.