Front Desk Coordinator

United States·Mesafull-timemid

Front Desk CoordinatorAdministration & Office Support

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Quick Summary

Key Responsibilities

Greet guests and families as needed and provide front desk coverage during peak times or call-outs. Maintain front lobby organization and ensure a welcoming environment.

Requirements Summary

Availability: Monday–Friday,

Technical Tools

Front Desk CoordinatorAdministration & Office Support

You take pride in your work, pay attention to the small details, and have a reputation for doing quality work. Above all, you firmly believe that quality care is synonymous with collaborative care."
You value transparency and operate with candor and compassion. You inspire others to be their best selves.
You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you.
You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.

Responsibilities

~2 min read

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Assist with managing scheduling phone lines, emails, chats, and daily call-outs
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Support session cancellations, make-ups, sub coverage, and break coverage
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Coordinate with staff and families regarding schedule updates
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Maintain accurate records in CentralReach (sessions, updates, corrections)
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Support morning cancellation process and coverage coordination
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Generate reports, trackers, and documents (Excel, Canva, etc.)
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Assist with timecard follow-ups
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Assist BTs with rendering unconverted sessions
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Provide high-level customer service to families and staff
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Other duties, as requested

Front Desk & Administrative Support (Blended Responsibilities):

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Greet guests and families as needed and provide front desk coverage during peak times or call-outs.
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Maintain front lobby organization and ensure a welcoming environment.
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Answer phones and triage inquiries appropriately (scheduling vs. intake vs. general questions).
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Monitor and respond to shared inboxes, ensuring timely follow-up.
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Verify incoming paperwork and ensure completion for scheduling readiness.
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Support supply tracking and restocking as needed.
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Assist with planning and setup of clinic events when applicable.
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Maintain administrative functions for the Learning Center, including filing, scanning, copying, mailing, and organizing records.
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Monitor office equipment, submit maintenance requests, and assist with inventory management.
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Assist with ordering office and clinic supplies as needed.

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Availability: Monday–Friday, 8:00 AM – 5:00 PM (on-site)
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1–2 years administrative or scheduling experience (ABA preferred)
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Ability to "think on your feet" and problem-solve on the go
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High level of planning and organizational skills; high energy; excellence driven; strong communication skills; team player
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Familiarity with G Suite a plus
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Ability to maintain composure in high stress situations
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Excellent customer-oriented attitude
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Prioritize and handle multiple tasks simultaneously
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Experience with scheduling systems (CentralReach a plus)
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Comfortable balancing both front desk and scheduling responsibilities